Operations Manager

Ulta Beauty, Inc. • Elk Grove, CA

2d

About The Position

The Operations Manager (OM) leads in accordance with Ulta Beauty’s mission, vision, and values to develop a high-performing team and support store sales growth. The OM leads Task Associates and the Merchandise Manager and supports retail store operations, including realignments, planograms, and inventory life-cycle processes. The position drives store performance through sales, inventory results, operational compliance, talent acquisition and development, and adherence to standard operating procedures. It requires operational excellence, a results-oriented approach, and the ability to lead, influence, and develop a team while responding efficiently to unexpected complexity.

The OM promotes accountability for store sales, guest loyalty, payroll, omnichannel, and shrink goals; supports scheduling and workload planning; reviews operational and financial results; and helps improve the guest experience. The role also attracts and develops talent, builds an inclusive and engaged team, partners with vendors, and models operational excellence. The OM ensures compliance with company policies, executes merchandising and inventory processes, manages supplies and ordering, protects assets, and communicates business trends and operational opportunities to field leadership.

This is a full-time role with a flexible schedule that includes days, evenings, weekends, and holidays. The position requires availability for Sunday and Monday shifts and attendance at corporate business meetings and conferences. Work involves continuous movement around the store, frequent bending and reaching, continuous lifting or moving of up to 25 pounds, object handling, and frequent use of computers and telephonic devices.

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Proven ability to monitor inventory levels, achieve operational excellence, drive a service culture, and execute merchandising directives.
• Experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Availability to work shifts on Sundays and Mondays.
• Ability to meet the position’s physical demands, including continuous store mobility and lifting or moving up to 25 pounds.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to retail and service sales, guest loyalty, payroll, omnichannel, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales and payroll goals, and timely completion of workload.
• Review and respond to financial and operational reporting, including store visit and audit results.
• Use company programs, tools, and resources to improve store results.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits to better serve guests.
• Maintain regular attendance and hold associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team and address staffing needs and open positions.
• Build an engaged team through collaboration, communication, and prioritization of work.
• Create an inclusive environment that supports associate growth and engagement.
• Support professional development through training, feedback, coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Establish professional vendor partnerships to support shipment and planogram expectations.
• Model operational excellence with the leadership team by setting priorities, providing direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program through business ownership, coaching, and leadership of a helpful guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Execute operational work, including ad sets, visual sets, planograms, realignments, and inventory life-cycle processes.
• Use the scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
• Use the task management tool to prioritize and execute store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Manage service, boutique, and store supply inventory and ordering within allocated budgets.
• Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention standards.
• Execute inventory control processes, including known theft, damages, hazardous waste, inventory adjustments, and product returns; complete theft reporting as needed.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive landscape to field leadership.
• Attend corporate business meetings and conferences.

Benefits

• Eligible full-time associates receive paid time off, health insurance, dental insurance, vision insurance, life insurance, and disability insurance.
• Eligible associates may earn additional compensation under the company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed