Senior Manager - Digital Product Operations

American Express • New York, NY

5h • $123,000 - $215,250

About The Position

Amex Digital Labs seeks a Senior Manager to lead product go-to-market and operations across its evolving Web3 landscape, including stablecoin and blockchain use cases. The role serves as a central business contact for risk-related product requirements and supports the launch of innovative Web3 products and pilots, balancing speed to market with robust controls and risk mitigation. The person will build a deep understanding of strategic product initiatives and subject matter expertise in American Express policies, processes, and Web3-related risk and regulatory considerations.

Requirements

• Strong interest in the Web3 space.
• Outstanding program management skills, including leading end-to-end partnerships across multiple verticals such as product development, engineering and technology, marketing, and operations.
• Outstanding interpersonal, communication, and negotiation skills, with the ability to influence partners across functions.
• Strong agency and ability to handle ambiguity in a fast-moving organization while working with autonomy and responsibility.
• Ability to deliver against timelines, prioritize, and execute effectively.
• Demonstrated strategic, critical, and creative thinking to solve problems and develop solutions.
• Self-starter able to drive decision-making, work under pressure, and adapt to frequent change.
• Excellent relationship-building skills with partners and internal stakeholders.
• Proven track record of crafting and telling stories through PowerPoint presentations.
• Intellectual curiosity about digital, mobile, and alternative payments and innovative membership experiences.
• Bachelor's degree required.
• Must be eligible to work for American Express in the United States; the company will not pursue visa sponsorship.

Nice To Haves

• Prior experience articulating product functionality and demonstrating technical acumen.

Responsibilities

• Drive go-to-market implementation and product operations for new digital payment and membership initiatives in the Web3 space.
• Lead end-to-end internal management for key Web3 initiatives.
• Project manage across Amex Digital Labs teams and relevant partners to guide products through appropriate reviews and approvals, including Third-Party Management and New Product Governance.
• Influence cross-functional teams to ensure business alignment, requirements, and resourcing are appropriate throughout the plan.
• Develop project trackers and overview decks, maintain project update meetings, and communicate product strategy, value proposition, and updates to partners.
• Anticipate risks and issues and ensure mitigation plans are in place to protect delivery.
• Improve processes, develop toolkits and resources, and reengineer team activities to increase agility and speed to market.

Benefits

• Competitive base salaries and bonus incentives.
• 6% company match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy.
• Free access to global onsite wellness centers staffed with nurses and doctors, depending on location.
• Free confidential counseling support through the Healthy Minds program.
• Career development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager