Operations Coordinator Jobs

About The Position

Requirements

• Strong written and verbal communication skills, with the ability to follow guidelines.
• High attention to detail and strong organizational skills.
• Ability to manage multiple tasks and deadlines in a structured environment.
• Comfort with learning and using internal systems and tools.
• Ability to work independently on assigned tasks while seeking guidance when needed.
• Proficiency in Microsoft 365.

Nice To Haves

• Familiarity with Salesforce or reporting tools.
• Additional language skills.

Responsibilities

• Manage assigned guest injury and illness cases, prioritizing them according to established guidelines.
• Communicate with guests by phone and email using approved templates and tone, ensuring clarity and professionalism.
• Coordinate with Field Staff and Regional Teams to support ongoing guest needs.
• Accurately document case details and updates in internal systems.
• Escalate complex or sensitive guest issues to Leads or Managers as needed.
• Assist in tracking and organizing guest feedback data to support team reporting and insights.
• Execute assigned tasks to support securing subcontractor services and updating vendor contracts.
• Input and maintain accurate vendor, contract, and service data in company systems.
• Track deadlines and follow up with vendors to ensure timely completion of required documentation, such as contracts and COIs.
• Audit reports for added or cancelled services and communicate updates using established processes.
• Support itinerary and system updates based on confirmed service changes.
• Escalate discrepancies or risks to Leads or Managers for resolution.