Operations Coordinator

US Pack Services LLC•Milwaukee, WI

18d•$18 - $22

About The Position

The Operations Coordinator supports and executes delivery operations for healthcare clients in a fast-paced environment. This entry-level role coordinates Independent Contractor (IC) couriers to ensure timely and compliant transportation of critical healthcare shipments. The coordinator supports operational service excellence through communication, compliance oversight, and real-time problem-solving while adhering to healthcare standards and requirements, including HIPAA, FDA guidelines, and Good Distribution Practices (GDP). The role involves coordinating routes and courier support, handling shipment and inventory processes, monitoring healthcare-specific compliance, maintaining records and reports, and helping source and onboard ICs. The position may require rerouting or personally completing deliveries during emergencies or critical service escalations. The schedule is Monday through Friday, 5:00 AM to 1:30 PM, with occasional travel. The role requires availability for overtime; availability to work extra hours, weekends, and holidays is preferred.

Requirements

Familiarity with healthcare logistics practices, including HIPAA compliance, cold-chain requirements, proper medical specimen handling, and time-critical deliveries.
Ability to understand and follow software applications, scanning procedures, and related operational processes.
Strong attention to detail and clear, effective communication with drivers, customers, and healthcare clients.
Ability to exercise independent judgment to plan, prioritize, and organize competing tasks and deadline-driven responsibilities.
Proactive and resourceful approach, with the ability to work effectively in a fast-paced, time-sensitive healthcare delivery environment.
Ability to develop and maintain meaningful business relationships with customers.
Basic proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
Valid driver's license and a clean, functional vehicle.
Ability to read small print.
Ability to lift and move up to 75 pounds on occasion.
Ability to work overtime as needed.

Nice To Haves

College degree preferred; alternatively, a high school diploma or GED with equivalent relevant experience.
Certifications such as Bloodborne Pathogens Training, HAZMAT Transportation, or Temperature-Controlled Packaging are a plus.
Previous experience in healthcare logistics, courier services, or supply chain support preferred.
Six Sigma Green Belt Certification preferred.
Availability to work extra hours, weekends, and holidays preferred.

Responsibilities

Monitor dispatch boards for route coverage, driver check-ins, and on-time delivery of healthcare shipments, including STAT and temperature-sensitive deliveries.
Coordinate route assignments and changes, communicate updates to Dispatch and Independent Contractors, and reconcile route sheets with shipment paperwork.
Support ICs during active deliveries, troubleshoot service issues, and arrange backup STAT coverage when needed.
Address and escalate delivery delays, service interruptions, missing freight, client concerns, and compliance issues.
Reroute or personally execute deliveries to address emergencies or critical service escalations.
Receive, unpack, and inspect incoming shipments for accuracy, completeness, and damage.
Pick and pack orders according to shipment requirements.
Review inventory to ensure stored assets are organized, accounted for, and free from defects or damage.
Inspect and document vehicle compliance with healthcare-specific requirements, including insulation, refrigeration, and safety equipment.
Verify IC compliance with HIPAA, PPE, uniform and visible identification standards, and customer-specific protocols.
Conduct and document cold-chain compliance checks for temperature-controlled shipments.
Maintain chain-of-custody records, delivery confirmations, and compliance documentation for customer requirements and audit readiness.
Complete and submit client-specific service reports and compliance logs, and prepare route performance and exception reports as directed.
Assist with sourcing and onboarding ICs and ensure their required documentation is complete, current, and compliant.
Maintain and track IC documentation, including insurance, licenses, and background checks.
Follow company procedures, safety guidelines, and applicable regulatory and customer requirements.
Maintain a clean, safe, and organized work area.
Perform other duties as assigned.