Operations Coordinator (7255)

RADIANT GLOBAL LOGISTICS INC • Mendota Heights, MN

18d • $19 - $25 • Onsite

About The Position

The Operations Coordinator coordinates transportation services for customers in a timely manner and assists with warehouse duties and account-related accessories. Duties may change based on operational and business needs. This is a full-time, on-site position in Mendota Heights, Minnesota, with a set schedule of eight hours per day, including meal and rest breaks. The role operates in a professional, climate-controlled office environment with a usually moderate noise level.

Requirements

• High school diploma or equivalent.
• At least 2 years of intermodal operations experience.
• At least 1 year in warehouse operations, logistics, or inventory management, or equivalent experience.
• Current sit-down counterbalance forklift operating license from a certified trainer.
• Clean driving record.
• Strong knowledge of U.S. geography and the transportation industry.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Working knowledge of transportation management software such as SAP or AS400.
• Commitment to timely, high-quality service for internal and external customers.
• Clear written and verbal communication.
• Problem-solving and decision-making skills in a team setting.
• Organization, attention to detail, and ability to multitask.
• Strong negotiation skills.

Nice To Haves

• Dispatching experience.
• Knowledge of cross-border transportation.

Responsibilities

• Schedule customer-requested pickup and delivery appointments.
• Dispatch loads with the details drivers need, including pickup number, trailer number, trailer location, and temperature requirement.
• Trace loads to confirm they meet customer requirements.
• Resolve and reschedule issues and report delays to customers.
• Answer customer questions about loads, provide updates, and resolve issues.
• Send customers daily reports on load information and transit status.
• Notify customers of accessorial charges for authorization.
• Approve supplemental charges so agent payments are made on time.
• Assist with warehouse duties.
• Identify new business opportunities with customers and direct alternative-mode opportunities to the appropriate department.
• Perform other duties as assigned.

Benefits

• Medical, prescription drug, dental, and vision coverage for employees and dependents.
• Health Savings Account with employer contributions.
• Flexible Spending Account options for medical and/or dependent care.
• Company-provided life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off for vacation, sick leave, and company-observed holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED