Practice Operations Coordinator- Endocrinology

Children's Healthcare of Atlanta•Brookhaven, GA

About The Position

Coordinates physician practice operations and provides administrative support to management of the physician practice or clinic. Proactively supports efficient operations and the delivery of safe, quality patient care. The role supports administrative processes, provider and customer requests, practice workflows, resource management, revenue cycle functions, reporting, and operational improvement initiatives. The position is a regular day-shift role, Monday through Friday, from 8:00 AM to 4:30 PM, at the listed primary location. An associate degree or high school diploma with three years of related physician practice experience is required. Two years of experience in an administrative or office management role is also listed. No professional certifications are required.

Requirements

Two years of experience in an administrative or office management role.
Associate degree, or high school diploma with three years of related physician practice experience.
Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills.
Typing speed of 45 error-free words per minute.
Proficiency in Microsoft Office suites and other Windows-based applications.

Nice To Haves

Bachelor’s degree in business, healthcare, or a related field.
Knowledge of medical terminology.
Administrative experience in a healthcare or physician practice setting.
Knowledge of electronic medical records.

Responsibilities

Perform and/or supervise physician practice administrative duties, including payroll, HR processes and paperwork, calendars, scheduling, reports, and updating tools.
Review, seek information, and respond promptly to provider and customer support requests, including EPIC in-basket messages, emails, phone calls, and other administrative requests.
Monitor practice and provider workflow, including no-show rates, slot utilization, and scheduling disruptions, and work to improve processes and maximize operations.
Coordinate and maintain office supplies and equipment.
Consistently demonstrate appropriate behavior and personal accountability to expectations.
Participate in process-improvement initiatives to achieve practice or clinic goals.
Create standard and ad hoc departmental reports by compiling and reviewing information from multiple resources.
Support resource management and revenue cycle processes, including insurance verification, authorization, coding, charge entry, work queues, denial-reduction efforts, payroll, financials, and reports.
Support approved small- or medium-scale projects to enhance operations.
Coordinate meetings, conferences, and special events as needed, including identifying resources and arranging support.
Maintain provider and resource schedules.
Perform other department-specific duties and assignments as appropriate.