Practice Operations Coordinator

Children's Healthcare of Atlanta

About The Position

Coordinates physician practice operations and provides administrative support to practice or clinic management. Proactively supports efficient operations and the delivery of safe, quality patient care. The role includes administrative, workflow, resource-management, and revenue-cycle support, as well as participation in process-improvement efforts and approved projects.

Requirements

Two years of experience in an administrative or office management role.
An associate degree, or a high school diploma with three years of related physician practice experience.
Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills.
Typing speed of 45 error-free words per minute.
Proficiency in Microsoft Office suites and other Windows-based applications.

Nice To Haves

Bachelor’s degree in business, healthcare, or a related field.
Knowledge of medical terminology.
Administrative experience in a healthcare or physician practice setting.
Knowledge of electronic medical records.

Responsibilities

Performs and/or supervises physician practice administrative duties, including payroll, HR processes and paperwork, calendars, scheduling, reports, and updating tools.
Reviews and obtains information to provide timely responses to provider and customer support requests, including EPIC in-basket messages, emails, phone calls, and other administrative requests.
Monitors practice and provider workflow, including no-show rates, slot utilization, and scheduling disruptions, and works to improve processes and maximize operations.
Coordinates and maintains office supplies and equipment.
Holds self accountable to expectations and consistently exhibits appropriate behavior.
Participates in process-improvement initiatives to achieve practice or clinic goals.
Creates standard and ad hoc departmental reports by compiling and reviewing information from multiple resources.
Supports resource-management and revenue-cycle processes, including insurance verification, authorization, coding, charge entry, work queues, denial-reduction efforts, payroll, financials, and reports.
Supports approved small- or medium-scale projects to enhance operations.
May coordinate meetings, conferences, and other special events, including identifying needed resources and arranging support.
Maintains provider and resource schedules.
May perform other department-specific duties and assignments as appropriate.