Operations Coordinator

RADIANT LOGISTICS INC • Mendota Heights, MN

18d • $19 - $25 • Onsite

About The Position

The Operations Coordinator coordinates transportation services for customers in a timely manner, assists with warehouse duties, and handles account-related accessorials. The role is on-site in Mendota Heights, Minnesota, with a set schedule of eight hours per day, including meal and rest breaks. Duties may change based on operational or business needs.

The coordinator schedules pickup and delivery appointments, dispatches loads with necessary driver details, tracks shipments against customer requirements, resolves issues, and communicates delays. The role also answers customer questions, provides load updates, sends daily status reports, and manages customer authorization and approval of accessorial charges. Additional work includes helping with warehouse duties, identifying potential business opportunities, and referring alternative-mode opportunities to the appropriate department.

The position operates in a professional, climate-controlled office with usually moderate noise. It includes extended periods of sitting and computer use, and occasional standing, walking, reaching, and lifting or moving items weighing up to 15–25 pounds.

Requirements

• High school diploma or equivalent.
• At least 2 years of intermodal operations experience.
• At least 1 year in a warehouse operations, logistics, or inventory management role, or equivalent experience.
• Current sit-down counterbalance forklift operating license from a certified trainer.
• Clean driving record.
• Strong knowledge of U.S. geography and the transportation industry.
• Proficiency in Microsoft Office, including Outlook, Excel, and Word.
• Working knowledge of transportation management software, such as SAP or AS400.
• Commitment to timely, high-quality service for internal and external customers.
• Clear written and verbal communication.
• Problem-solving and decision-making skills in a team setting.
• Organization, attention to detail, and ability to multitask.
• Strong negotiation skills.

Nice To Haves

• Dispatching experience.
• Knowledge of cross-border transportation.

Responsibilities

• Schedule pickup and delivery appointments as customers request.
• Dispatch each load with the details drivers need, including pickup number, trailer number, trailer location, and temperature requirement.
• Trace loads to confirm they meet customer requirements.
• Resolve and reschedule issues and report delays to customers.
• Answer customer questions about loads, provide updates, and resolve issues.
• Send customers daily reports on load information and transit status.
• Notify customers of accessorial charges for authorization.
• Approve supplemental charges so agent payments are made on time.
• Help with warehouse duties.
• Identify potential new business opportunities with customers and pass alternative-mode opportunities to the appropriate department.
• Take on other duties as assigned.

Benefits

• Medical, prescription drug, dental, and vision coverage for the employee and dependents.
• Health Savings Account with employer contributions.
• Flexible Spending Account options for medical and/or dependent care.
• Company-provided life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off for vacation, sick leave, and company-observed holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED