Coordinator, Development Operations

The Woodruff Arts Center

4d

About The Position

The Coordinator, Development Operations provides administrative and operational support for the High Museum of Art’s fundraising efforts. The role supports core Development Office functions, including gift processing, renewal notices, contribution tracking, reporting, and donor stewardship, helping ensure timely processing, accurate donor records, and excellent service to donors and internal stakeholders. The ideal candidate is highly organized, detail-oriented, committed to accuracy and confidentiality, and able to collaborate across departments to support fundraising initiatives and deliver an exceptional donor experience.

The position is regular, full-time, exempt, and reports to the HMA Deputy Director Advancement. The annual salary is $45,000. The schedule is Monday through Friday, with some evenings and weekends required for program activities.

Requirements

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to maintain confidential information and exercise discretion.
• Strong customer service and interpersonal skills.
• Ability to work independently while collaborating effectively with team members.
• Strong written and verbal communication skills.
• Problem-solving skills and willingness to learn new processes and systems.
• Minimum of 2–4 years of experience in fundraising operations, database administration, customer service, or a related administrative support role.
• Ability to communicate effectively with museum staff, members, donors, and volunteers.
• Ability to read, analyze, and interpret reports, correspondence, and business documents; write professional donor communications and reports; present information effectively and respond to questions from donors, staff, volunteers, and the public.
• Ability to calculate contributions, percentages, totals, and reconciliations; interpret and analyze fundraising data; and prepare accurate reports using spreadsheet software.

Nice To Haves

• Bachelor’s degree in a related field preferred.
• Intermediate Excel skills preferred.
• Experience using donor database or CRM systems such as Raiser's Edge, Salesforce, Tessitura, or similar platforms preferred.
• Experience in a nonprofit or cultural institution preferred.

Responsibilities

• Coordinate timely and accurate processing of online, mail-in, and in-person donations for individual giving, membership programs, major gifts, and events.
• Assist with preparing and distributing monthly renewal notices for Director’s Circle and Circles members.
• Maintain gift documentation and enter records accurately in the donor database.
• Support reconciliation of donation records as needed.
• Prepare and distribute timely gift acknowledgements and tax receipts in accordance with IRS regulations and museum policies.
• Assist with preparing and distributing endowment reports for donors.
• Coordinate donor benefit fulfillment and related stewardship activities.
• Support Development Office communications and events, including newsletter production, invitation distribution, RSVP tracking, and event logistics.
• Maintain accurate donor records through data entry, updates, record maintenance, and quality control procedures.
• Generate lists and segments for donor communications and fundraising activities.
• Follow established database and prospect management procedures.
• Assist with maintaining moves management records and donor activity tracking.
• Prepare routine and ad hoc reports on fundraising activity, donor participation, and giving trends.
• Assist with compiling data for fundraising initiatives, campaigns, and Development Office reporting.
• Support gift reconciliation activities in collaboration with the Finance Department.
• Help identify and resolve data discrepancies to maintain reporting accuracy.

Benefits

• Health insurance
• Life and AD&D insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• Flexible Spending Account
• Employee Assistance Plan
• 403(b) with employer match
• Financial Wellness Program
• Public Service Loan Forgiveness Program
• Paid Time Off
• Paid holidays, including the employee’s birthday
• Discounts and complimentary offers to visit the High Museum, Alliance Theatre, and Atlanta Symphony Orchestra
• Corporate Urban Sitter membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed