Operations Coordinator Jobs

About The Position

Requirements

• 3+ years of experience in operations coordination, administration, or project support - preferably in a multi-site environment.
• Strong proficiency with systems such as SiteLink, CRM or ERP software, and Microsoft 365 (Excel, Teams, SharePoint).
• Strong organizational and multitasking skills with attention to detail.
• Proficient in Microsoft Office (Excel, Word, PowerPoint); comfortable learning new systems.
• Excellent communication and interpersonal skills to work effectively across teams.
• Proactive, adaptable, and able to thrive in a fast-paced, growing company.
• Strong attention to detail and accuracy.
• Great team player who can work independently.
• Must be proficient in verbal and written English.
• High level of integrity, confidentiality, and accountability.
• Strong work ethic and positive team attitude.

Nice To Haves

• Post-secondary education in Business, Operations, or a related field an asset (or equivalent work experience).
• Bilingual French/English - considered an asset.

Responsibilities

• Serve as a central point of contact for operations inquiries, ensuring timely follow-up and alignment with priorities.
• Coordinate interdepartmental projects, track deliverables, and monitor timelines to ensure successful execution.
• Maintain and update operational documentation, including Standard Operating Procedures (SOPs), process maps, and reports.
• Support internal communication between operations, customer service, and site leadership teams.
• Record meeting minutes for department and inter-department meetings as needed.
• Support mid and senior level management with development of presentations as required using PowerPoint or similar tools.
• Manage and maintain user access within customer and inventory systems (e.g., SiteLink).
• Provide guidance and troubleshooting assistance to site managers using operational systems.
• Create, Manage and/or update digital files to ensure accurate information is readily accessible via Sharepoint
• Run and analyze operational reports to identify inconsistencies, risks, and improvement opportunities.
• Track and follow up on insurance claims for all locations, ensuring documentation and resolution progress are up to date.
• Support Help Desk inquiries and ensure issues are escalated and resolved efficiently.
• Monitor company pricing structures and conduct regular competitor price analysis to support market competitiveness.
• Prepare and maintain recurring operational reports for leadership, including KPIs, compliance metrics, and follow-up actions.
• Audit system data for accuracy and ensure consistent application of procedures across locations.
• Collaborate with department managers to identify operational gaps and recommend process enhancements.
• Utilize available tools and resources to drive efficiency, accuracy, and service consistency.
• Support the roll-out of new systems, procedures, and process improvements across departments.

Benefits

• competitive salaries
• company-paid benefits
• paid time off