Shift Coordinator, Humanoid Robot Operations (Swing)

Figure•Santa Clara, CA

About The Position

Figure is an AI robotics company developing autonomous, general-purpose humanoid robots for home and commercial markets. The Shift Coordinator leads the Humanoid Robot Operator team and owns shift results, setting priorities and keeping robots running for real commercial use cases. The coordinator makes operational decisions when engineering support is limited, resolves issues as they arise, and provides the day team with a clear, accurate account of the shift. The position works a swing shift from 2:30 PM to 11:00 PM, five days per week, including a mandatory weekend shift, with two days off. Initial training is provided at company headquarters. The posting gives two training schedules: Monday through Friday, 7:30 AM to 4:00 PM, and a one-week training process Monday through Friday, 9:00 AM to 5:30 PM. This is a contract-to-hire position intended to transition to full-time employment. The stated US base pay rate for the full-time position is $35.00 per hour. Pay may vary based on job-related knowledge, skills, and experience; additional compensation or benefits may depend on the specific role and are shared if an offer is extended.

Requirements

At least 3 years of leadership experience as a shift lead, supervisor, coordinator, team lead, or in a similar role.
Experience in manufacturing, field operations, lab operations, or a similar fast-paced environment.
A demonstrated record of owning team results, hitting targets, improving metrics, and holding oneself and others accountable.
Ability to make sound decisions independently and under pressure.
Excellent written and verbal communication, including clear shift reporting and effective escalation to technical teams.
Experience working with robots or troubleshooting mechanical or electromechanical systems.
Familiarity with Jira or a similar ticketing or tracking tool.
Openness to giving and receiving constructive feedback and commitment to continuous improvement.
Ability to stand for more than 8 hours per day and physically manage humanoid hardware.
Ability to work a five-day week that includes a mandatory weekend shift, with two days off.
Ability to safely lift, carry, and maneuver equipment or humanoid hardware weighing up to 50 pounds independently.
Ability to stand and move throughout the work area for the entirety of an 8+ hour shift, excluding meal and rest breaks.
Capacity for frequent bending, reaching, stooping, and fine motor manipulation of robot hardware.

Nice To Haves

Experience leading overnight or off-hours teams.
Background in robotics, automation, or a hardware startup environment.
Experience building or improving operational processes, standard operating procedures, or performance tracking.
Passion for helping scale deployment of learning humanoid robots.

Responsibilities

Lead, schedule, and direct shift operators, including robot and station assignments, coverage, and shift priorities.
Own shift performance, including robot uptime, task throughput, and on-time completion of customer use cases; report results and misses at the end of each shift.
Serve as the first escalation point for robot failures, safety concerns, and operational blockers; triage issues and decide whether to continue operations, pivot, or stand down.
Ensure issues are tracked, documented, and escalated to the appropriate engineering team in Jira, and maintain high standards for ticket quality.
Conduct structured shift handoffs with the next shift’s leadership.
Coach operators in real time, provide direct feedback, support onboarding and training for new hires, and foster accountability and continuous improvement.
Identify recurring failures and process gaps and drive fixes with engineering and operations leadership.
Enforce and model all robot-operation safety procedures.
Maintain cleanliness and organization in work areas and ensure the team follows equipment and robot maintenance procedures, including bring-up and shutdown.
Operate robots hands-on when needed.