Robot Operations Technician

Robot.com•Coram, NY

2d•$18 - $25•Onsite

About The Position

The Robot Operations Technician is a full-time, on-site role embedded in campus robotics operations. The technician is responsible for the day-to-day technical health of the robot fleet and supports field operations and logistics at an assigned campus. The role involves hands-on work with deployed robots and related equipment, with structured onboarding and field training for new hires. The position offers potential growth into senior technician, site lead, and regional roles. The technician maintains robot hardware and software, performs diagnostics and repairs, supports fleet deployment and recovery, coordinates logistics and inventory, and keeps operational records current. The role also involves serving as an on-site contact for campus operations stakeholders and supporting partner restaurants and delivery endpoints. Occasional campus engagement, marketing, and growth support may be required. The position is based on-site at an assigned campus in one of the listed locations. Remote work is not available. Occasional travel may be needed based on operational needs, and the role requires collaboration across time zones with distributed teams. Candidates must be eligible to work in the United States without sponsorship.

Requirements

Hands-on technical background in one or more relevant areas, such as robotics, drones or RC vehicles; e-bikes, scooters or small motorized/battery-powered equipment; electronics repair; automotive or small-engine mechanics; IT or computer hardware; electrical work; appliance repair; HVAC; or a similar hands-on trade.
High school diploma or GED, plus at least one of the following: trade school or vocational certificate, associate degree, military technical training, hands-on robotics or maker experience, or equivalent on-the-job experience working with hardware, electronics, or mechanical systems.
Comfort using hand tools and diagnostic equipment and troubleshooting mechanical or electrical issues on wheeled or motorized equipment.
Strong problem-solving skills and ability to work through issues methodically.
Effective written and verbal communication in English.
Ability to work full-time on-site at the assigned campus location.
Ability to lift and handle equipment as part of normal operations.
Eligibility to work in the United States without sponsorship.
Ability to work across time zones and collaborate with distributed teams.
Ability to perform regular standing, walking, and movement across campus and outdoor environments for extended periods; lift, carry, and maneuver equipment and robot hardware up to 50 lbs; bend, kneel, crouch, and reach; work in varying weather and outdoor settings; and operate vehicles or personal transportation between operational sites as needed.

Nice To Haves

Experience maintaining or repairing robots, drones, autonomous vehicles, or other IoT/embedded systems.
Experience as a field technician, service technician, mechanic, or maintenance/repair professional.
Familiarity with basic networking, Wi-Fi or cellular connectivity troubleshooting, or Linux.
Experience with inventory or asset management systems.
A degree in Electrical, Electronics, Mechatronics, Electromechanical, or Mechanical Engineering.

Responsibilities

Maintain the robot fleet in optimal mechanical, electrical, and software condition.
Perform hardware diagnostics, repairs, and component replacements.
Execute and document robot interventions, including remote and on-site troubleshooting.
Support and implement software updates across the fleet.
Ensure robots have required SIM cards and data connectivity, and maintain SIM-to-robot tracking records.
Manage tools, spare parts, and asset inventory; keep records current and follow procurement protocols.
Support hardware and software field testing as directed.
Prepare reports on fleet health, incidents, and interventions.
Serve as the primary on-site point of contact for operations stakeholders at the assigned campus.
Oversee daily fleet deployment and recovery.
Monitor fleet appearance and functional readiness, addressing issues proactively.
Ensure partner restaurants and endpoints have the systems needed to operate with the robot fleet.
Meet operational shift requirements and KPIs, including manual robot loading and direct consumer delivery when required.
Ensure facilities, vehicles, and other company assets are properly managed and comply with applicable state and local requirements.
Conduct warehouse inventory cycle counts.
Coordinate shipping of spare parts, robots, marketing materials, and other company assets.
Maintain accurate operational and performance reports as required.
Occasionally support campus engagement, marketing, and growth activities.
Travel occasionally as needed based on operational needs.
Collaborate with distributed teams across time zones.