Robot Operations Technician
About The Position
The Robot Operations Technician is a full-time, on-site role embedded in campus robotics operations. The technician is responsible for the day-to-day technical health of the robot fleet and supports field operations and logistics at an assigned campus. The role involves hands-on maintenance of real-world robots, with structured onboarding and field training for new hires. Potential growth paths include senior technician, site lead, and regional roles. The position is based at one of the listed locations: Norfolk, Virginia; Irvine, California; or Hammond, Louisiana. The technician maintains the fleet’s mechanical, electrical, and software condition; supports daily deployment and recovery; coordinates logistics and inventory; and maintains accurate operational records. The role also involves regular work across campus and outdoor environments, occasional travel, and collaboration with distributed teams across time zones.
Requirements
- Hands-on technical background in one or more relevant areas, such as robotics, drones, RC vehicles, e-bikes, scooters, small motorized or battery-powered equipment, electronics repair, mechanics, IT/computer hardware, electrical work, appliance repair, or HVAC.
- High school diploma or GED, plus at least one of the following: trade school or vocational certificate, associate degree, military technical training, hands-on robotics or maker experience, or equivalent on-the-job hardware, electronics, or mechanical systems experience.
- Comfort using hand tools and diagnostic equipment and troubleshooting mechanical or electrical issues on wheeled or motorized equipment.
- Strong problem-solving skills and ability to work through issues methodically.
- Effective written and verbal communication in English.
- Ability to work full-time on-site at the assigned campus location.
- Ability to lift and handle equipment as part of normal operations.
- Eligibility to work in the United States without sponsorship.
- Ability to perform regular standing, walking, and movement across campus and outdoor environments for extended periods; lift, carry, and maneuver equipment and robot hardware up to 50 pounds; bend, kneel, crouch, and reach to inspect, repair, or deploy equipment; work in varying weather and outdoor settings; and operate vehicles or personal transportation between operational sites as needed.
Nice To Haves
- Experience maintaining or repairing robots, drones, autonomous vehicles, or other IoT/embedded systems.
- Experience as a field technician, service technician, mechanic, or maintenance/repair professional.
- Familiarity with basic networking, Wi-Fi or cellular connectivity troubleshooting, or Linux.
- Experience with inventory or asset management systems.
- A degree in Electrical, Electronics, Mechatronics, Electromechanical, or Mechanical Engineering.
Responsibilities
- Maintain the robot fleet in optimal mechanical, electrical, and software condition.
- Perform hardware diagnostics, repairs, and component replacements.
- Execute and document remote and on-site robot troubleshooting and interventions.
- Support and implement fleet software updates.
- Ensure robots have required SIM cards and data connectivity, and maintain a SIM-to-robot tracking log.
- Manage tools, spare parts, and asset inventory; keep records current and follow procurement protocols.
- Support hardware and software field testing as directed.
- Prepare reports on fleet health, incidents, and interventions.
- Serve as the primary on-site point of contact for campus operations stakeholders.
- Oversee daily fleet deployment and recovery.
- Monitor fleet appearance and functional readiness, addressing issues proactively.
- Ensure partner restaurants and end-points have the systems needed to operate with the robot fleet.
- Meet operational shift requirements and KPIs, including manual robot loading and direct consumer delivery when required.
- Ensure facilities, vehicles, and other company assets are properly managed and comply with applicable state and local requirements.
- Conduct warehouse inventory cycle counts.
- Coordinate shipping of spare parts, robots, marketing materials, and other company assets.
- Maintain accurate operational and performance reports.
- Occasionally support campus engagement, marketing, and growth activities.
- Travel occasionally as needed based on operational needs and collaborate with distributed teams across time zones.
Benefits
- Medical, dental, and vision insurance.
- Paid time off (PTO).
- Access to professional learning and development resources.
- Direct, hands-on experience with deployed autonomous robotics systems.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
