Clinical Operations Coordinator RN- Canning Thoracic Institute Full time

Northwestern Memorial Healthcare•Winfield, IL

About The Position

The Clinical Operations Coordinator, RN oversees pulmonary, sleep, and thoracic surgery clinical operations. This role supervises the daily clinical operations of practice sites and clinical support staff, coordinates staff and provider schedules, and performs service recovery when needed. As the local clinical lead and subject matter expert, the coordinator supports staff knowledge, competence, and processes that align with evidence-based, high-quality patient care. Under the clinical direction of the Director, Clinical Practice and the administrative direction of the Clinical/Practice Administrator, the coordinator participates in planning, leading, and organizing activities related to quality patient care. Direct clinical patient care accounts for less than 20% of the role. The coordinator may oversee multiple sites or departments within RMG.

Requirements

Current state licensure or certification from an accepted accrediting institution in a clinical field.
Licensed registered nurse.
BSN or degree completion within two years of hire.
At least five years of clinical experience.
Basic Life Support certification from an American Heart Association-accredited source.
Effective communication and interpersonal skills.

Nice To Haves

Two years of experience in an ambulatory clinic practice setting.
Supervisory experience.

Responsibilities

Supervise and direct clinical support staff, including workload distribution and task prioritization.
Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
Oversee day-to-day clinical office operations within budget guidelines.
Assist with provider schedule templates and optimize patient care hours and productivity.
Schedule staff and allocate resources to support patient access and satisfaction, provider and staff productivity, cost-savings, and operational efficiency.
Communicate with staff about clinical workflows, quality, and productivity, and receive their feedback.
Ensure service excellence and perform service recovery when necessary.
Manage medical-surgical supplies within budget.
Train staff and monitor compliance to ensure accurate data collection and data entry; facilitate information flow to and from central administrative offices.
Conduct regular office staff meetings with practice leadership and participate in leadership meetings.
Maintain patient dignity and confidentiality.
Review and approve automated time reports for accuracy.
Develop tools to support staff and improve efficiency.
Provide input into staff performance reviews and may conduct reviews with the manager.
Provide one-to-one coaching and mentoring as needed.
Monitor daily transaction activity for compliance with procedures.
Resolve complex or critical situations involving patients, staff, and customers, consulting the manager for guidance as needed.
Implement and maintain policies and procedures established by RMG or department leadership.
Complete other duties as assigned.