Clinical Operations Coordinator
About The Position
As a Clinical Operations Coordinator at Talkiatry, you will partner with Clinical and Operational leaders (the dyad leadership team) to support clinician satisfaction and operational excellence. Your primary focus is providing an excellent experience for clinicians by fielding, responding to, and escalating questions that arise in their day-to-day practice. You will coordinate operational processes including provider preferences, clinician time off, pre-ramp preparation, and offboarding. Through seamless service and attention to detail, you will help reduce administrative burden for clinicians and leaders, including Chief Psychiatrists and the Nurse Practitioner Director. Success in this role requires strong organization and communication, along with the ability to adapt to the needs of individual clinicians and leaders. Talkiatry is a technology-powered, in-network psychiatry practice that aims to make high-quality mental health care more accessible and sustainable for patients and clinicians. The company describes itself as the largest dedicated psychiatry practice in the U.S., with more than 750 psychiatrists, 250 therapists, and over two million patient visits delivered nationwide. The role can be performed remotely across the U.S. or from Talkiatry’s headquarters in New York City. Talkiatry describes its environment as collaborative and fast-paced, and offers opportunities to develop skills as the company expands.
Requirements
- Excellent verbal and written communication skills.
- Strong time management and prioritization abilities.
- Proactive and responsive follow-through.
- Proactive problem-solving skills and adaptability to changing plans and priorities.
- Exceptional customer service skills and a high level of organizational knowledge.
- Proficiency with Microsoft Office Suite.
Nice To Haves
- Familiarity with electronic medical records (EMRs), especially eClinicalWorks (eCW).
- Bachelor’s degree preferred, but not required.
Responsibilities
- Monitor clinician communication channels, triage and respond to questions or escalations using training and other resources, route issues to the appropriate team, and follow up through resolution.
- Process provider preference changes to help ensure patients are appropriately matched with providers.
- Manage provider exits and associated mass and individual patient transfers to help ensure patient retention.
- Schedule onboarding introduction meetings for new hire clinicians and complete the onboarding checklist.
- Assist with schedule management for Chief Psychiatrists and Nurse Practitioner Directors.
- Complete one-off projects and develop materials for essential meetings as needed.
Benefits
- Medical, dental, and vision benefits effective on the first day of employment.
- 401(k) with match.
- Generous paid time off and paid holidays.
- Paid parental leave.
- Learning team and opportunities to develop skills as Talkiatry expands.
- Team well-being support.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
