Staffing Coordinator Clinical Care Operations

Banner Health•Phoenix, AZ

1d•Onsite

About The Position

The Staffing Coordinator in Banner University Medical Center Phoenix’s Clinical Care Operations unit coordinates facility-wide staff coverage and patient placement to support quality patient care. The role serves as the primary source of staffing information for hospital units and helps leadership maintain fiscal responsibility by placing cost-effective staff and avoiding overstaffing or understaffing. The coordinator supports staffing across nursing roles, including RNs, LPNs, CNAs, technicians, and clerical staff, and provides administrative and clerical support to the department. This is a full-time night-shift position working 6:00 p.m. to 6:30 a.m. in a fast-paced, call-center-like environment. Weekend and holiday rotations are required. The position offers self-scheduling for shifts and weekend coverage, an 18% night-shift differential, and a flat $1-per-hour weekend differential.

Requirements

High school diploma, GED, or equivalent working knowledge.
Skills and abilities typically gained through one year of experience in a healthcare office setting.
Knowledge of medical terminology.
Excellent verbal and written communication skills.
Organizational and critical-thinking skills.
Ability to work under tight time constraints, meet deadlines, and manage a variety of projects.
Proficiency with commonly used office software and equipment.

Nice To Haves

Previous experience in patient services or admitting.
Associate degree.
Additional related education and/or experience.

Responsibilities

Initiate and coordinate facility-wide staff placement operations across all or most units, following staffing policies and guidelines while maintaining fiscal responsibility.
Coordinate nursing department staffing for RNs, LPNs, CNAs, technicians, and clerical support.
Develop computerized work schedules, anticipate weekly staffing needs, and schedule additional staff as needed.
Adjust staffing between shifts based on census and apply staffing guidelines to balance cost effectiveness and quality.
Provide office management and clerical services, including entering, maintaining, and archiving data across multiple software platforms.
Answer calls, provide information, and screen telephone calls.
Serve as a liaison for internal and external customers while addressing ongoing staffing demands.
Organize and prioritize work, use discretion to improve efficiency, and resolve problems using established policies and procedures.
Identify, resolve, and communicate actual or potential problems and information to appropriate nursing leadership.