Client Services Coordinator (Operations and Policy Analyst 3)

State of Oregon • Hillsboro, OR

3d • Hybrid

About The Position

The Oregon Health Authority (OHA), Public Health Division (PHD), Oregon State Public Health Laboratory (OSPHL), is hiring a Client Services Coordinator (Operations and Policy Analyst 3) to enhance laboratory services and strengthen relationships with public health partners, healthcare providers, laboratories, and community organizations across Oregon. The coordinator advances the timeliness, accessibility, continuity, and quality of laboratory services through communication, policy development, program analysis, training, and stakeholder engagement.

The position develops and implements policies, outreach programs, tools, and resources to support collaboration with Local Public Health Authorities, healthcare systems, clinical laboratories, state and federal agencies, tribal partners, and community organizations. It provides subject matter expertise and training to laboratory clients to improve specimen submission quality, ensure accurate patient information, and support high-quality public health laboratory services. The coordinator also oversees projects intended to advance client services and improve the overall customer experience.

This is a full-time, permanent, hybrid position based in Hillsboro, Oregon. Employment is contingent on criminal and driving records checks that meet OHA criteria. The position does not provide visa sponsorship.

Requirements

• Bachelor's degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or another degree demonstrating capacity for the required knowledge and skills, and four years of professional-level evaluative, analytical, and planning work; or an equivalent combination of experience and education totaling seven years.
• Submit a current resume outlining relevant education and work experience.
• Answer all supplemental application questions completely and accurately.
• Employment requires passing criminal records and driving records checks that meet OHA criteria.
• Within three days of hire, complete I-9 documentation and confirm authorization to work in the United States.

Nice To Haves

• Strong project management skills, including planning, coordinating, and implementing projects from initiation through completion.
• Experience using Smartsheet or other project management tools to track deliverables, manage timelines, monitor progress, and facilitate partner collaboration.
• Strong customer service skills and experience building relationships, responding to client needs, resolving concerns, and supporting diverse internal and external partners.
• Strong written, verbal, and presentation communication skills, including explaining complex information, facilitating discussions, and providing training and technical assistance to varied audiences.
• Strategic planning skills, including identifying priorities, developing actionable plans, aligning resources, and supporting long-term goals and continuous improvement.
• Creative problem-solving skills, including analyzing challenges, identifying innovative solutions, improving processes, and adapting to changing priorities in a complex public health environment.
• Knowledge of and experience with HIPAA requirements and patient confidentiality standards, including handling sensitive health information and ensuring compliance with applicable laws, regulations, and policies.
• A science degree, greater relevant experience, and stronger alignment with the desired attributes may be preferred.

Responsibilities

• Lead efforts to enhance laboratory services and strengthen relationships with public health partners, healthcare providers, laboratories, and community organizations.
• Drive initiatives that improve the timeliness, accessibility, continuity, and quality of laboratory services through communication, policy development, program analysis, training, and stakeholder engagement.
• Develop and implement policies, outreach programs, tools, and resources that foster collaboration with public health authorities, healthcare systems, clinical laboratories, government agencies, tribal partners, and community organizations.
• Provide subject matter expertise and training to laboratory clients to improve specimen submission quality and ensure accurate patient information.
• Oversee projects designed to advance client services and enhance the customer experience.

Benefits

• Low-cost medical, vision, and dental coverage for employees and their families.
• Optional life insurance, disability coverage, deferred compensation, and flexible spending account options for health and childcare.
• Paid time off including 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours per month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement through the Public Employees Retirement System (PERS) or Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level