Client Services Coordinator 3
Johnson Controls•New Cumberland, PA
•$27 - $36
About The Position
Johnson Controls is hiring a Client Services Coordinator 3 to handle billing and provide invoices to customers who require complete billing packets, including reports and certified payroll, to support timely payment. The position also coordinates tasks for dedicated field resources, tracks open calls and service requests, handles local billing, monitors monthly labor and material revenue, and packages and delivers invoices according to negotiated timelines.
Requirements
- Experience in customer service or operations/service delivery.
- Strong decision-making skills and adaptability.
- Proficiency in Microsoft Office, especially Excel.
- Excellent communication and interpersonal skills.
- Good telephone manner and appropriate business communications.
- Strong written and verbal communication skills.
- Ability to work as a team player and operate under pressure.
Responsibilities
- Assign tasks for 14 dedicated field resources.
- Track and manage all open calls, including inspection manuals.
- Locally bill all open service requests, including inspection manuals and general service requests.
- Track and maintain monthly labor and material revenue.
- Package and deliver invoices according to negotiated timelines.
- Provide customers with complete billing packets, including reports and certified payroll, to ensure timely payment.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
