Client Services Coordinator

Pregnancy Care Center•Springfield, MO

About The Position

The Client Services Coordinator provides general administrative support to the Pregnancy Care Center (PCC) team and serves as a liaison between clients and staff. The position includes answering and directing phone calls, scheduling client appointments, maintaining client files, and assisting with front-office operations. As often the first point of contact for clients and guests, the coordinator helps create a positive first impression of the organization. PCC seeks a detail-oriented, organized, self-motivated professional with exceptional customer service skills who is passionate about its mission and works efficiently and professionally. Pregnancy Care Center is a Christian, life-affirming nonprofit whose mission is to save lives and strengthen families by offering hope and help to people facing unplanned pregnancy, many of whom are at-risk youth. Faith in Jesus Christ is essential to PCC's mission and vision.

Requirements

Proficiency in Microsoft Windows and Office is required.
Exceptional customer service skills.
Detail-oriented and organized.
Professional, efficient, and self-motivated.
Passion for PCC's mission.

Nice To Haves

A college degree is preferred but not required.
A minimum of two years of experience in client services is preferred.

Responsibilities

Interact with clients in crisis and with community partners.
Greet clients and guests while ensuring a professional and confidential environment.
Act as a liaison to address client needs in a timely manner.
Answer and direct all incoming phone calls.
Schedule client appointments.
Maintain client files, including data entry and opening and closing files.
Perform day-to-day administrative tasks as they arise.
Provide general administrative support to the PCC team and assist with front-office operations.