Client Services Coordinator

Community Medical Services•Everett, WA

2d•$21 - $25•Onsite

About The Position

Community Medical Services (CMS) is seeking a Client Services Coordinator to serve as the welcoming face of its outpatient clinic. Under the supervision of the Clinic Manager, the coordinator greets clients and visitors professionally, compassionately, and using a trauma-informed approach. The role helps coordinate client care through appointment scheduling, walk-in intake assistance, and responding to client concerns in a supportive, fast-paced environment. The position involves front-desk and administrative work, client flow coordination, electronic health record documentation, insurance and payment processing, and maintaining a clean and organized reception area. The coordinator also supports clients in accessing the Recovery Connect engagement app, helps de-escalate situations, and follows confidentiality and incident-reporting procedures. CMS provides addiction treatment services, including outpatient medication-assisted treatment and individual and group counseling. The salary description is 21-25; no pay period or currency is specified. The benefits package described applies to full-time employees.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
At least 1 year of front-desk experience; hospital front desk or multi-physician practice experience is preferred.
For employees in Texas, Ohio, Minnesota, Indiana, or Wisconsin: a valid state-issued driver's license and MVR clearance are required; applicants must provide a 39-month MVR at the time of interview.
Clear and effective communication with people at all organizational levels and with outside providers.
Basic computer knowledge, including the ability to navigate electronic health records.
Cultural competence and sensitivity to client and employee needs.
Demonstrated accuracy in medication administration and ability to maintain accurate client records.
Strong organization, accuracy, and attention to detail.
Problem-solving, conflict-resolution, time-management, and customer-service skills.
Ability to work as a strong team player in a fast-paced setting.
Ability to maintain confidentiality and comply with HIPAA and 42 CFR.
Flexibility to work in a continuously changing environment and ability to work flexible hours, including nights, weekends, and holidays.
Ability to pass an MVR check for employment in Texas, Ohio, Minnesota, Indiana, or Wisconsin.
Ability to use a telephone, computer, printer, fax machine, copier, internet, web browsers, Microsoft Office products (Outlook, Word, Excel, and PowerPoint), and electronic health records.
Ability to perform prolonged sitting and standing, frequent bending, stooping, or stretching, and frequent and prolonged typing and operation of computers, keyboards, and telephones.
Ability to lift and/or move up to 10 pounds regularly, up to 25 pounds frequently, and up to 50 pounds occasionally.

Nice To Haves

Hospital front-desk or multi-physician front-desk experience.

Responsibilities

Greet and attend to clients in person and by phone, answering calls professionally and courteously.
Manage client flow in a high-volume, fast-paced environment.
Make outbound calls as needed to schedule follow-up appointments or engage clients in treatment.
Create client profiles and enter demographic information into the electronic health record.
Schedule appointments using the electronic scheduling system and document client visits accurately.
Keep the lobby and reception area clean and organized.
Coordinate walk-in intakes, help clients complete required documentation, and schedule them with available providers and counselors.
Verify insurance eligibility through insurance portals and set up billing episodes in the electronic health record.
Establish client payment plans and financial contracts, and collect and post payments.
Maintain the confidentiality of client and employee information.
Assist with client de-escalation using a trauma-informed approach and triage client issues to appropriate solutions.
Introduce clients to the Recovery Connect engagement app and help them navigate it as needed.
Complete end-of-day tasks, including reconciling deposit and payment records.
Verify cash in the cash box at the beginning of the shift and reconcile the cash count at the end of the day.
Use appropriate incident-reporting procedures to document unsafe or problematic incidents involving clients or staff.
Participate in in-service education and Quality Improvement or other required job-focused education.
Help maintain inventory and assist with ordering clinic supplies.
Perform general office duties, including document preparation, scanning, faxing, and copying.
Travel to the bank to make cash deposits.