Client Services Coordinator

IQVIA • Red Bank, NJ

10d

About The Position

The Client Services Coordinator builds foundational client support and relationship management skills while helping deliver exceptional service to IQVIA clients. Working under the guidance of experienced team members, the coordinator provides responsive support, resolves client inquiries, and helps clients gain value from IQVIA’s solutions and services. The role offers opportunities to develop knowledge of healthcare and life sciences data, products, and processes while supporting clients whose work contributes to advancing healthcare outcomes and improving patient lives. Success requires a strong customer-service mindset, attention to detail, intellectual curiosity, and a commitment to high-quality results.

The role provides day-to-day support to assigned clients, helps troubleshoot issues and respond to questions, documents client interactions and resolutions, and coordinates with internal teams to address support needs. It also contributes to client onboarding, training, adoption, process improvement, knowledge sharing, and continuous learning.

Requirements

• Bachelor’s degree.
• Relevant internship, professional, customer support, client service, healthcare, pharmaceutical, life sciences, or related experience.
• Strong verbal and written communication skills, including the ability to interact effectively with people at various organizational levels.
• Ability to analyze information, solve routine problems, and exercise sound judgment in a client-facing environment.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Proficiency with Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word.
• Customer-service orientation and commitment to delivering a positive client experience.
• Ability to work effectively both independently and as part of a collaborative team.
• Must currently reside within the country where the role is located.

Nice To Haves

• Prior experience in an IQVIA role or internship.
• Experience in the pharmaceutical, biotechnology, healthcare, or life sciences industry.
• Exposure to client support, account management, customer success, help desk, or service delivery functions.
• Familiarity with CRM, ticketing, or case management systems.
• Experience working with healthcare data, analytics, technology platforms, or SaaS solutions.

Responsibilities

• Provide day-to-day support to assigned clients under the guidance of senior team members, responding to inquiries in a timely and professional manner.
• Learn and apply product, platform, and industry knowledge to troubleshoot issues and address client questions.
• Document client interactions, requests, and resolutions accurately, and ensure appropriate follow-up and issue tracking.
• Develop working relationships with clients and internal stakeholders through effective communication and collaboration.
• Help identify client needs, challenges, and opportunities to improve the client experience and drive successful outcomes.
• Coordinate with cross-functional teams to resolve support issues and provide clients with accurate, timely information.
• Support onboarding, training, and adoption activities to help clients maximize the value of IQVIA solutions and services.
• Analyze routine client issues, gather relevant information, and recommend appropriate solutions or escalation paths.
• Maintain quality, professionalism, and responsiveness in client interactions.
• Contribute to team initiatives, process improvements, knowledge-sharing activities, and continuous learning efforts.
• Demonstrate commitment to IQVIA’s mission of advancing healthcare through data, technology, and human expertise.

Benefits

• Depending on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to health and welfare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level