Analyst, Client Services & Operations
About The Position
Galaxy Asset Management is seeking a highly organized, detail-oriented individual to support day-to-day client servicing and internal operational workflows. The Analyst will work closely with senior managers and cross-functional teams to ensure client requests are handled accurately, efficiently, and in accordance with internal processes and priorities. The role includes responding independently to ad hoc client requests, coordinating with internal and external parties to find solutions, tracking deadlines and deliverables, and preparing client materials such as DDQs, RFPs, and reports. The Analyst will also help prioritize requests, provide backup for Client Managers, and identify opportunities to improve and standardize servicing workflows.
Requirements
- Experience in client services.
- Project and time management skills.
- Business acumen, strong organizational skills, and strong communication skills.
- Attention to detail, polished professionalism, and a strong commitment to professional work ethic.
- Discretion and good judgment when handling sensitive and confidential matters.
- Ability to identify and communicate complex issues clearly and succinctly.
- Strong diagnostic, analytical, and problem-solving skills.
- Willingness to learn, analyze, and implement best business practices developed within the marketplace.
- Team-oriented, high-energy, positive attitude, and ability to adapt to evolving client requests.
- Bachelor's degree.
- At least 2 years of experience.
Nice To Haves
- Solid understanding of MS Office applications, business applications, and databases.
- Proficient understanding of private fund structures.
Responsibilities
- Independently respond to ad hoc client requests and serve as a liaison between the Firm, internal teams, and clients.
- Analyze client requests and identify and implement solutions with the necessary internal and external parties.
- Partner with FinOps, Legal, Compliance, Marketing, Investment Teams, and other internal functions to support client-related workflows.
- Track deliverables, deadlines, and outstanding items to ensure requests are completed on time.
- Use systems, automation, and standardized processes to improve the speed and accuracy of recurring workflows.
- Back up Client Managers who are traveling by receiving client requests and coordinating with other Client Managers to validate and put requests into production.
- Coordinate and prepare ad hoc data and information requests, including DDQs, RFPs, reporting, and other client materials.
- Help prioritize requests based on client tier, urgency, complexity, and internal resource requirements.
- Identify opportunities to improve processes, reduce manual work, and create greater consistency across client servicing workflows.
Benefits
- Competitive base salary and discretionary bonus.
- Hybrid/flexible working arrangements.
- Flexible paid time off.
- 3% 401(k) company contribution.
- Company-paid health and protective benefits for employees, partners, and other dependents.
- Generous paid parental leave.
- Competitive family planning benefits for US employees.
- Opportunities to learn about the Crypto industry.
- Smart, entrepreneurial, and fun colleagues.
- Free daily snacks and weekly breakfasts/lunches.
- Employee Resource Groups.
- Free coaching and counseling sessions through Headspace.
- Equity incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
