Card Services Operations Analyst

Suncoast Credit Union•Tampa, FL

3d•Hybrid

About The Position

The Card Services Operations Analyst provides analysis and reporting for Card Services products and leads the planning, execution, and oversight of projects within the Payment Operations department. The role analyzes debit and credit card data, manages robotic process automation (RPA) processes, reconciles general ledger accounts, and supports fraud detection and forecasting. It also serves as a subject matter expert for Card Services operations and collaborates with project management, risk, and core services teams.

Requirements

At least 5 years of experience with a financial institution in a payment compliance role, including experience in ACH, wires, RDC, instant payments, and/or Treasury Management services.
Familiarity with internal systems and payment platforms.
Working knowledge of card operations, rules, and banking regulations.
Proficiency with standard business software, internet applications, and Windows-based tools.
Ability to embrace organizational, process, and system changes.
Familiarity with general ledger reconciliation and financial reporting.
Experience with RPA tools and process automation.
Ability to prioritize tasks and manage competing and changing priorities to meet deadlines.
Accuracy, attention to detail, and organization in task management.
Ability to analyze and resolve difficult and complex problems or situations.
Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators.
Strong knowledge and understanding of credit union products, services, policies, and procedures.
Strong knowledge and understanding of regulatory compliance.
Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties.

Nice To Haves

Bachelor’s degree in business administration, finance, accounting, or a related field; comparable work experience and training may be substituted.

Responsibilities

Serve as a subject matter expert on department and enterprise projects, including gathering and documenting requirements.
Define project tasks, allocate resources, and manage timelines.
Ensure thorough testing and issue resolution before project go-live.
Analyze monthly staffing plans to identify triage needs and opportunities for team efficiencies.
Administer Visa Daily Wire and Daily Settlement reports.
Manage the Visa Quarterly Certificate.
Collect and present data for quarterly Fraud Risk presentations.
Detect and report fraudulent or unauthorized activity in collaboration with Risk Management.
Handle tasks related to Variable Rate credit cards for Core, Data Analytics, Staff Communication (E3), and vendor ticket submissions or escalations.
Research and reconcile Card Services general ledger accounts, ensure accurate entries and proper posting, and prepare documentation supporting write-offs and corrections.
Design, troubleshoot, and maintain RPA processes; identify tasks suitable for RPA conversion; and support staff with RPA-related issues and training.
Provide backup for the Card Services team as needed.
Analyze vendor billing to troubleshoot expense-related issues.
Assist with staff training and disaster recovery testing.
Maintain knowledge of banking regulations, current trends, laws, and issues affecting the area of expertise, and attend educational events to increase professional knowledge.
Complete annual compliance and information security training.