Card Services Specialist

Pinnacle Bank/Bank of Colorado•Gretna, NE

10d•Onsite

About The Position

The Card Services Specialist processes and researches debit card and ACH transactions, resolves exceptions, performs reconciliation and quality control, supports branches, and provides timely, professional service to internal and external customers. The role requires accurate work within established deadlines, adherence to applicable procedures and controls, protection of confidential information, and escalation of unusual transactions, higher-risk situations, and matters outside assigned authority through appropriate channels. The position is primarily performed on site at the Pinnacle Support Center. Remote work may be available periodically with management approval. The schedule is Monday through Friday, 8 AM to 5 PM.

Requirements

High school diploma or equivalent.
Strong customer service, written communication, verbal communication, and interpersonal skills.
Strong attention to detail and commitment to accuracy.
Ability to research exceptions, identify discrepancies, maintain supporting documentation, and determine when escalation is necessary.
Ability to operate a computer with keyboard accuracy and speed.
Ability to collaborate effectively with management, coworkers, branches, vendors, processors, and business partners.
Ability to manage competing priorities and work accurately under pressure.
Ability to perform detailed transaction processing, research, documentation review, verification, reconciliation, or data-entry work accurately.
Ability to organize work, establish priorities, and meet operational deadlines.
Ability to maintain confidentiality and handle sensitive customer, transaction, card, account, and bank information.
Ability to work effectively in a fast-paced environment with frequent interruptions and competing priorities.

Nice To Haves

Knowledge of debit card, ACH, disputes, reconciliation, and related Card Services processes and controls.
Knowledge of Fiserv systems.
Proficiency with Microsoft Office applications, Windows-based programs, and standard office technology.
Banking experience.

Responsibilities

Communicate effectively with coworkers and customers in person and through other means during regular business hours and, if necessary, before or after regular business hours.
Process and reconcile debit card suspense activity.
Research debit card exceptions and processing discrepancies.
Process Visa debit card, ACH, and Zelle disputes in accordance with established procedures and assigned authority.
Process ACH Reclamations.
Resolve incoming ACH returns.
Load value to gift cards and maintain related records as assigned.
Process sister-bank transactions accurately and within established deadlines.
Print instant-issue debit cards and follow applicable security and control requirements.
Support branches with debit card questions, card orders, travel notices or rules, and related service needs.
Provide support for debit card programs, debit card rewards, and other card-related products and services as assigned.
Communicate professionally with customers, branches, coworkers, management, vendors, processors, and other business partners.
Perform other duties as assigned by management.
Maintain regular and reliable attendance.