ID Card Specialist

Morrisville Auxiliary Corporation•Morrisville, NY

About The Position

The ID Card Specialist serves as the primary point of contact for the Campus ID Office, providing customer service to students, faculty, staff, and campus visitors. The role manages daily office operations, including campus credential issuance, badge production, account management, basic troubleshooting, and administrative support for card-system operations. The specialist also supports MAC staff’s cell phone needs and coordinates payments and reporting related to campus card services. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma or equivalent required.
1–3 years of experience in customer service, higher education, or office administration.
Strong verbal and written communication skills.
Patience, problem-solving ability, and high attention to detail in a fast-paced environment.
Proficiency with Microsoft Office / Office 365.
Strong customer service skills.
Ability to communicate effectively with vendors and faculty.
Ability to work independently or as part of a team.
Ability to take initiative, anticipate, prioritize, adjust, and follow tasks through to completion.
Ability to work within deadlines, use creative problem-solving, and evaluate and adjust when necessary.
Adherence to company, department, and state guidelines.
Predictable and reliable attendance.
Ability to handle sensitive and confidential information appropriately.
Ability to sit for extended periods, hear in a low level of background noise, and access equipment at various levels.

Nice To Haves

Associate or bachelor’s degree preferred.
Familiarity with campus card/access control software such as Atrium, CBORD, Transact, or Heartland, or the ability to quickly learn database management systems.

Responsibilities

Provide accurate customer service to students, the college community, and friends of the college.
Process replacements for lost or damaged cards.
Answer incoming calls and manage the College ID email inbox.
Capture photos, verify identity documentation, and print and issue official campus ID cards.
Assign standard card privileges and meal plans in the campus card management system.
Operate and perform basic troubleshooting and routine maintenance on card printers, capture stations, and badge hardware.
Maintain office inventory, including card stock, printer ribbons, and badge accessories.
Work with the Director of Technology and IT team to maintain and update systems; escalate troubleshooting issues as needed.
Assist with high-volume card distribution during student orientation, move-in days, and peak enrollment periods.
Assess College ID-related charges to student college bills or direct billing.
Coordinate frequently with campus offices, including Student Accounts, Housing, and University Police.
Support MAC staff cell phone needs, including ordering new devices and upgrades, activating and deactivating lines, maintaining inventory, and processing phone recycling.
Coordinate receipt and posting of payments for ID card-based tenders such as Campus Cash and Dining Points.
Provide data and reports to MAC and campus departments as directed by the Director of Technology Services, including Dining Services, Accounting, Housing, and Student Accounts.
Perform other duties as assigned.