Part Time Intermittent ID Card Specialist; Crane, IN

Magellan Health•Crane, IN

22h

About The Position

Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites. Serves as a DMDC-trained and certified ID Card/Common Access Card (CAC) customer service specialist, supporting military personnel, retirees, dependents, and verified contractors. Verifies beneficiary identity and eligibility, issues DoD identification and privilege cards, performs DEERS enrollment and updates, and ensures information entered in DEERS/RAPIDS is accurate and correct. Operates and maintains RAPIDS workstations, processes CACs, resolves erroneous DEERS information, resets PINs, verifies and updates PKI certificates, answers customer and telephone inquiries, and explains eligibility and application requirements. May be certified by DMDC as a Site Security Manager (SSM), responsible for safeguarding, storing, and accounting for CACs and related consumable materials. Maintains RAPIDS equipment in its installed physical parameters and configurations and performs user maintenance. Duties listed are representative and not exhaustive; additional duties aligned with the role may be assigned. This is a Service Contract Act-covered position; pay and health and welfare allowance are specified in the applicable wage determination agreement.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a customer service environment.
Human resources background in Military Pay, Military Personnel, Travel Claims, or Navy Transportation; similar experience in the private sector or another Federal Agency may substitute.
Proficient oral and written communication skills to explain complex actions concerning military entitlements, allowances, and collections.
Working knowledge of Microsoft Office products, including Word, Excel, and PowerPoint.
Working knowledge of standard office equipment, including computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems.
Must be a U.S. citizen.
Must possess a favorably adjudicated Tier 3 (NACLC) security investigation.

Responsibilities

Provide ID Card Administration services at designated DEERS/RAPIDS sites.
Serve as a customer service specialist for ID cards and Common Access Cards.
Verify the identity and eligibility of authorized DoD beneficiaries.
Issue DoD identification and privilege cards to eligible personnel and verified contractors.
Perform DEERS enrollment, updates, and corrections, ensuring entered information is accurate.
Operate and maintain RAPIDS workstations and process CACs.
Assist customers with identification-card eligibility, application requirements, and DEERS inquiries; answer telephone inquiries.
Perform PIN resets and verify and update PKI certificates.
If certified as a Site Security Manager, safeguard, store, and account for CACs and related consumable materials.
Maintain RAPIDS equipment within its established installation parameters and configurations, and perform user maintenance.
Comply with role-specific security responsibilities and controls, applicable requirements, and internal policies and procedures.