Card Specialist I
About The Position
At Space Coast Credit Union (SCCU), the Card Specialist I supports the growth, maintenance, and overall management of the organization’s debit and credit card portfolios while delivering exceptional member service. The role handles member and internal inquiries, card requests and statuses, fraud alerts, card production support, account adjustments, reconciliations, workflow processing, and other tasks essential to SCCU’s card programs. The position is based at SCCU’s Miramar Operations Center. The stated schedule is Monday through Friday within 8:00 a.m. to 7:00 p.m., with rotating Saturdays from 9:00 a.m. to 3:00 p.m. SCCU describes hybrid and flexible schedule options, but does not specify the work arrangement for this particular position.
Requirements
- High school diploma or equivalent required.
Nice To Haves
- One to 12 months of prior experience in credit and debit card services or a similar field preferred.
Responsibilities
- Provide phone support in the General Servicing queue to front-line team members and other departments requiring department-specific assistance, and assist members directly when appropriate.
- Process general servicing debit and credit card requests submitted through department workflows.
- Review automated member debit and credit fraud alerts and take appropriate action.
- Assist with debit and credit card statuses, including activations, blocks, and restrictions.
- Assist with card orders, including new and replacement cards, tracking information, and related order matters.
- Assist with card production documentation, card inventory, supply management, and recurring machine maintenance critical to production operations.
- Perform file maintenance, account adjustments, reconciliations, and other tasks supporting the card programs.
Benefits
- Eligible for one SCCU annual bonus.
- Medical, dental, and vision insurance.
- Employee Assistance Program.
- 401(k) match of 5%.
- HSA match.
- SCCU-paid short- and long-term disability insurance and life insurance.
- Tuition reimbursement after one year of service.
- 20+ days of PTO, birthday PTO, and 11 federal holidays.
- Lower rates on loans and credit cards, and no-fee SCCU accounts.
- Hybrid and flexible schedule options.
- On-the-job training and opportunities for internal promotion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
