Card Support Specialist I

Knoxville TVA Employees Credit Union • Knoxville, TN

8d • $20 - $22 • Onsite

About The Position

The Card Support Specialist I is responsible for efficient, effective, and accurate card service operations. The role assists members and staff with ATM, debit card, and credit card issues; works with FiServ, FiServ EFT, and Fiserv Managed Services; and handles card disputes, exceptions, and debit/credit card fraud. Card services must be performed in accordance with established policies, standards, and security procedures. The specialist also supports member service, cross-sells credit union products and services, maintains professional relationships, follows credit union policies and regulations, and maintains regular, predictable attendance.

This is an on-site position with a schedule of Monday through Friday, 10:15 a.m. to 7:00 p.m., plus three Saturdays per quarter from 8:15 a.m. to 12:30 p.m. The starting pay range is $19.50–$21.50, depending on work experience.

Requirements

• High school diploma or general education degree (GED).

Nice To Haves

• Financial industry experience is strongly preferred.

Responsibilities

• Perform card service duties efficiently, effectively, and accurately.
• Work with members and staff regarding ATM, debit card, and credit card issues.
• Work with FiServ, FiServ EFT, and Fiserv Managed Services.
• Handle card disputes, exceptions, and debit/credit card fraud.
• Ensure card service functions comply with established policies, standards, and security procedures.
• Cross-sell credit union products and services when opportunities arise.
• Maintain good business relations with members and courteously and promptly assist with their needs.
• Maintain positive and professional relationships with staff and management.
• Follow credit union policies, procedures, and regulations.
• Represent the credit union professionally in appearance, behavior, and performance.
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• Perform other duties as assigned.

Benefits

• Employer-paid health and dental insurance monthly premiums.
• Accrual of PTO leave.
• Employer-matched 401(k), with a 50% match up to 6% of employee contributions.
• Employer-paid group life insurance and long-term disability benefits.
• Potential bonus of up to 11% of average salary over the past year, based on credit union-wide goals.
• Paid holidays and paid training.
• Potential pay increases through additional training opportunities.
• Opportunity to earn incentive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED