Card Support Specialist I
About The Position
The Card Support Specialist I performs Card Service duties efficiently, effectively, and accurately while assisting members and staff with ATM, debit card, and credit card issues. The role handles card disputes, exceptions, and debit- and credit-card fraud, and works with FiServ, FiServ EFT, and Fiserv Managed Services. The specialist follows established policies, standards, security procedures, and Credit Union regulations; provides courteous and prompt member assistance; and cross-sells Credit Union products and services when appropriate. The position is on-site and is scheduled Monday through Friday, 10:15 a.m. to 7:00 p.m., with three Saturdays per quarter from 8:15 a.m. to 12:30 p.m.
Requirements
- High school diploma or general education degree (GED).
- Financial industry experience is strongly preferred.
Nice To Haves
- Financial industry experience.
Responsibilities
- Assume responsibility for the efficient, effective, and accurate performance of Card Service duties.
- Work with members and staff regarding ATM, debit-card, and credit-card issues.
- Work with FiServ, FiServ EFT, and Fiserv Managed Services.
- Handle card disputes, exceptions, and debit- and credit-card fraud.
- Ensure Card Service functions are performed in accordance with established policies, standards, and security procedures.
- Cross-sell Credit Union products and services at every opportunity.
- Maintain good business relations with members and courteously and promptly assist member needs.
- Maintain positive and professional relationships with staff and management.
- Follow all Credit Union policies, procedures, and regulations.
- Represent the Credit Union professionally in appearance, behavior, and performance.
- Maintain regular and predictable attendance.
- Work cooperatively with others.
- Perform other duties as assigned.
Benefits
- Employer-paid health and dental insurance premiums
- Accrual of PTO leave
- Employer-matched 401(k), with a 50% match up to 6% of employee contributions
- Employer-paid group life insurance
- Employer-paid long-term disability benefits
- Potential bonus of up to 11% of average salary over the past year based on Credit Union-wide goals
- Paid holidays
- Paid training
- Potential pay increases through additional training opportunities
- Opportunity to earn incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
