Card Services Specialist I

Altura Credit Union • Riverside, CA

2d

About The Position

The Card Services Specialist I supports the daily operation of the Credit Union’s ATM and card services. The role handles card issuance and maintenance, transaction processing, reconciliations, reporting, and ATM disputes. It researches system and service issues, takes corrective action, and provides timely support to members and staff. Team members are expected to uphold Altura’s core values of Caring, Curiosity, Community, Courage, and Resilience. Duties and responsibilities may change, or new duties may be assigned, at any time and without notice.

Requirements

• High school diploma or equivalent.
• Two years of related financial institution experience.
• Ability to perform the essential duties satisfactorily, with reasonable accommodation where needed.
• Ability to add, subtract, multiply, divide, and calculate averages and percentages.
• Ability to collect, compile, and analyze information, resolve problems, and clearly present findings to management and staff.
• Ability to evaluate facts and alternative solutions, make sound decisions under challenging circumstances, set priorities, and complete duties with limited supervision.

Nice To Haves

• Financial institution experience in a credit union.
• Basic knowledge of Regulation E, Regulation Z, ATM dispute processing, and credit card maintenance, including interest calculations and payment adjustments.
• Fluency in Spanish.

Responsibilities

• Issue and reissue ATM, debit, and credit cards.
• Perform daily card file maintenance and credit card account updates, including interest calculations and payment adjustments.
• Answer queue calls from staff, vendors, and other financial institutions; research card-related issues; resolve inquiries or route them to the appropriate resource.
• Perform Symitar and FIS functions, process transactions, and complete general ledger reconciliations.
• Review assigned reports, research discrepancies, and complete necessary corrections.
• Ensure transactions, reconciliations, and reports are completed accurately and within established deadlines.
• Review and process ATM disputes, research transactions, and complete related adjustments and supporting documentation.
• Troubleshoot basic ATM issues, open vendor work orders, and follow up on outstanding requests.
• Communicate service updates to staff and coordinate with vendors to support timely resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED