ID Card Specialist (Personnel Assistant II), NAVY; San Diego, CA

Magellan Health•San Diego, CA

3d•Onsite

About The Position

Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites. Serves as an ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC), delivering services to supported commands, other military service personnel, retirees and dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS). The specialist serves as a Verifying Official (VO) on a DEERS/RAPIDS terminal, checks data for accuracy, verifies beneficiaries’ identity and eligibility, issues DoD identification cards, and performs DEERS updates under applicable regulations. Duties include controlling Armed Forces identification and privilege cards; operating and maintaining RAPIDS workstations; processing CACs; answering customer questions and telephone inquiries; completing DEERS enrollments and updates; correcting erroneous DEERS information; performing PIN resets; and verifying and updating PKI certificates. The employee may also be certified as a Site Security Manager (SSM), responsible for the safekeeping, storage, and accountability of CACs and related consumable materials. The position also maintains RAPIDS equipment within established physical parameters and configurations and performs user maintenance. The listed duties are representative, not all-inclusive. Additional or other duties aligned with the intent of the position may be assigned. This is a Service Contract Act-covered position; the pay rate and health and welfare allowance are specified in the applicable wage determination agreement. Employees must understand, comply with, and attest to position-specific security responsibilities and controls, as well as applicable legal, regulatory, contractual, and internal requirements.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a customer service environment.
Human resources background in Military Pay, Military Personnel, Travel Claims, or Navy Transportation; similar experience in the private sector or another federal agency may substitute.
Proficient oral and written communication skills to explain complex actions concerning military entitlements, allowances, and collections.
Working knowledge of Microsoft Office products, including Word, Excel, and PowerPoint.
Working knowledge of standard office equipment and office automation systems, including computers, electric typewriters, copiers, fax machines, and scanners.
Must be a U.S. citizen.
Must possess a favorably adjudicated Tier 3 (NACLC) security investigation.

Responsibilities

Provide military personnel support services for the Navy’s ICA program at designated DEERS/RAPIDS sites.
Deliver ID card and CAC customer service to supported commands, military personnel, retirees and dependents, and TASS-verified contractors.
Serve as a DMDC-trained and certified customer service specialist and as a Verifying Official on a DEERS/RAPIDS terminal.
Verify customer identity and eligibility, ensure data accuracy, issue DoD identification cards, and perform DEERS updates in accordance with applicable regulations.
Issue and strictly control Armed Forces identification and privilege cards for eligible personnel and dependents.
Operate and maintain RAPIDS workstations and process CACs.
Assist customers with eligibility, application requirements, DEERS, and other identification card questions; answer telephone inquiries.
Complete DEERS enrollments and updates, reconcile erroneous DEERS information, perform PIN resets, and verify and update PKI certificates.
May serve as a Site Security Manager responsible for the safekeeping, storage, and accountability of CACs and related consumable materials.
Maintain RAPIDS equipment within its established physical parameters and configurations and perform user maintenance.
Comply with position-specific security responsibilities and controls and all applicable legal, regulatory, contractual, and internal requirements.
Perform additional or other duties assigned that align with the intent of the position.