ID Card Specialist (Personnel Assistant II), NAVY; San Diego, CA

Magellan Health•San Diego, CA

2d•Onsite

About The Position

Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as DEERS and RAPIDS sites. Serves as a DMDC-trained and certified ID Card/Common Access Card (CAC) customer service specialist, supporting customer commands, other military service personnel, retirees and their dependents, and contractors verified through TASS. Performs as a Verifying Official on DEERS/RAPIDS terminals, checks data for accuracy, verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD identification cards, and completes DEERS updates in accordance with DoD regulations and AFI 36-3026. Operates and maintains RAPIDS workstations, processes CACs, assists customers with eligibility and application questions, and responds to telephone inquiries. Duties also include DEERS enrollment and updates, correcting erroneous DEERS information, PIN resets, and verifying and updating PKI certificates. The employee may be certified as a Site Security Manager, responsible for the safekeeping, storage, and accountability of CACs and related consumable materials. Maintains RAPIDS equipment within its established installation configuration and performs user maintenance. The listed duties are representative, not all-inclusive; additional or other duties aligned with the job may be assigned. This is a Service Contract Act-covered position. Pay rate and health and welfare allowance are specified in the applicable wage determination agreement. Employees must understand, comply with, and attest to position-specific security responsibilities and controls, as well as applicable legal, regulatory, contractual, and internal requirements.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a customer service environment.
HR background in Military Pay, Military Personnel, Travel Claims, or Navy Transportation; similar experience in the private sector or another federal agency may substitute.
Proficient oral and written communication skills to explain complex actions regarding military entitlements, allowances, and collections.
Working knowledge of Microsoft Office products, including Word, Excel, and PowerPoint.
Working knowledge of standard office equipment, including computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems.
Must be a U.S. citizen.
Must possess a favorably adjudicated Tier 3 (NACLC) security investigation.
Must comply with and attest to security responsibilities and controls unique to the position, and applicable legal, regulatory, contractual, and internal requirements.

Responsibilities

Provide ID Card Administration support at designated Navy DEERS and RAPIDS sites.
Deliver ID Card/CAC customer service to customer commands, military personnel, retirees and their dependents, and verified contractors.
Perform Verifying Official duties on DEERS/RAPIDS terminals and ensure entered data is accurate and correct.
Verify the identity and eligibility of authorized DoD beneficiaries.
Issue and strictly control Armed Forces identification and privilege cards for eligible personnel and dependents, including active-duty and retired military, 100% Disabled American Veterans, and verified contractors.
Complete DoD identification card issuance and DEERS updates in accordance with DoD regulations and AFI 36-3026.
Operate and maintain RAPIDS workstations and process CACs.
Answer customer questions about identification card eligibility, application requirements, and DEERS, and respond to telephone inquiries.
Complete DEERS enrollment and updates for eligible beneficiaries and reconcile erroneous DEERS information.
Perform PIN resets and verify and update PKI certificates.
May serve as a DMDC-certified Site Security Manager responsible for safeguarding, storing, and accounting for CACs and related consumable materials.
Maintain RAPIDS equipment within the physical parameters and configurations established at installation and perform user maintenance.
Comply with position-specific security responsibilities and controls and applicable legal, regulatory, contractual, and internal requirements.