Client Services Coordinator (Operations and Policy Analyst 3)
About The Position
The Oregon Health Authority’s Public Health Division, Oregon State Public Health Laboratory, is hiring a Client Services Coordinator (Operations and Policy Analyst 3) to enhance laboratory services and strengthen relationships with public health partners, healthcare providers, laboratories, and community organizations across Oregon. The coordinator advances the timeliness, accessibility, continuity, and quality of laboratory services through communication, policy development, program analysis, training, and stakeholder engagement. The role develops and implements policies, outreach programs, tools, and resources that foster collaboration with Local Public Health Authorities, healthcare systems, clinical laboratories, state and federal agencies, tribal partners, and community organizations. It provides subject matter expertise, training, and technical assistance to laboratory clients to improve specimen submission quality, ensure accurate patient information, and support high-quality public health laboratory services. The coordinator also oversees projects that advance client services and improve the overall customer experience. This is a full-time, permanent, hybrid position based in Hillsboro, Oregon. Employment is contingent on criminal and driving records checks that meet OHA criteria. The position does not provide visa sponsorship.
Requirements
- A bachelor’s degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or another degree demonstrating capacity for the required knowledge and skills, and four years of professional-level evaluative, analytical, and planning work; or an equivalent combination of education and experience totaling seven years.
- Strong project management skills, including planning, coordinating, and implementing projects from initiation through completion.
- Strong customer service skills and the ability to build effective relationships, respond to client needs, resolve concerns, and support diverse internal and external partners.
- Strong written, verbal, and presentation communication skills, including the ability to explain complex information, facilitate discussions, and provide training and technical assistance to varied audiences.
- Strategic planning skills, including identifying priorities, developing actionable plans, aligning resources, and supporting long-term goals and continuous improvement.
- Creative problem-solving skills, including analyzing challenges, identifying solutions, improving processes, and adapting to changing priorities in a complex public health environment.
- Knowledge of and experience with HIPAA requirements and patient confidentiality, including protecting sensitive health information and ensuring compliance with applicable requirements.
Nice To Haves
- Experience using Smartsheet or other project management tools to track deliverables, manage timelines, monitor progress, and facilitate partner collaboration.
- A science degree.
- Greater levels of relevant experience and stronger alignment with the desired attributes; preference may be given to candidates demonstrating these qualities.
Responsibilities
- Lead initiatives to enhance laboratory services and strengthen relationships with public health partners, healthcare providers, laboratories, and community organizations.
- Improve the timeliness, accessibility, continuity, and quality of laboratory services through communication, policy development, program analysis, training, and stakeholder engagement.
- Develop and implement policies, outreach programs, tools, and resources that foster collaboration with partner organizations and agencies.
- Provide subject matter expertise, training, and technical assistance to laboratory clients to improve specimen submission quality and the accuracy of patient information.
- Oversee projects throughout their lifecycle to advance client services and improve the customer experience.
- Support strategic planning, organizational priorities, and continuous improvement initiatives.
Benefits
- Low-cost medical, vision, and dental coverage for employees and their families.
- Optional life insurance, disability coverage, deferred compensation, and flexible spending account options for health and childcare.
- Paid time off, including 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours per month.
- Potential eligibility for the Public Service Loan Forgiveness Program.
- Retirement through the Public Employees Retirement System (PERS) or Oregon Public Service Retirement Plan (OPSRP).
- Training and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
