Night Operations Coordinator - Transportation

Landstar•Rockford, IL

3d•Remote

About The Position

The Night Operations Coordinator handles after-hours calls from agents, Business Capacity Owners (BCOs/drivers), broker carriers, employees, external customers, and field personnel to help resolve a wide range of situations and keep freight moving overnight. The role is service-oriented and focuses on solving customer needs, ideally in a single call. It is a remote, work-from-home position available in Rockford, Illinois, or Jacksonville, Florida, and requires discipline. The first 90 days consist of Monday–Friday training on 8-hour shifts, starting between noon and 2 p.m. depending on time zone. After training, the schedule is four days on and four days off, working 5 p.m.–5 a.m. Central or 6 p.m.–6 a.m. Eastern. Candidates must be available for this schedule.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience in a call center environment.
Knowledge of geography.
Working knowledge of Word, Excel, the Internet, and Outlook.
Excellent verbal and written communication skills.
Strong organizational skills.
Strong interpersonal skills.
Strong problem-solving and decision-making skills.
Ability to use software systems to document all customer interactions.
Availability for the post-training rotating schedule of four days on and four days off, working overnight.

Nice To Haves

At least 6 months of experience in the transportation industry.

Responsibilities

Answer after-hours calls for all departments.
Issue funds to capacity providers for emergency needs within guidelines.
Authorize funds for vendors as needed for BCO equipment repairs or loans.
Complete Landstar Service Incident Reports (LSIR) for service-related issues.
Respond to and resolve pickup, in-transit, delivery, and other logistics issues or complaints involving agents, BCOs, and customers.
Support the Accident Hotline and respond to requests for assistance as required.
Assist with cargo discrepancies and claims, contacting after-hours on-call staff when needed.
Assist BCOs with border-crossing and customs issues.
Email permits, answer routing questions, and provide information about state requirements and permits.
Provide HAZMAT spill assistance as needed.
Issue repair or preventative-maintenance authorizations to shops for company trailers.
Issue authorizations to BCOs for emergency tire purchases.
Support Managed Accounts as needed.