Night Operations Coordinator - Transportation
About The Position
Landstar is seeking a Night Operations Coordinator to provide after-hours support that helps keep freight moving. The role answers calls from agents, Business Capacity Owners (BCOs/drivers), broker carriers, employees, external customers, and field personnel, handling a broad range of service and logistics situations with a focus on resolving customer needs in a single call. Most of the shift is spent answering phones. This is a remote, work-from-home position for candidates in Rockford, Illinois, or Jacksonville, Florida. The first 90 days are training, Monday through Friday on 8-hour shifts starting between noon and 2 p.m. based on time zone. After training, the schedule is four days on and four days off, 5 p.m.–5 a.m. Central or 6 p.m.–6 a.m. Eastern. Applicants must be available for this schedule.
Requirements
- High school diploma or equivalent.
- At least 6 months of customer service experience in a call center environment.
- Geography knowledge.
- Working knowledge of Word, Excel, the Internet, and Outlook.
- Excellent verbal and written communication skills.
- Strong organizational skills.
- Strong interpersonal skills.
- Strong problem-solving and decision-making skills.
- Ability to use software systems to document customer interactions.
- Availability for the stated four-days-on, four-days-off overnight schedule after training.
Nice To Haves
- At least 6 months of experience in the transportation industry.
Responsibilities
- Answer after-hours calls for all departments.
- Issue funds to capacity providers for emergency needs within guidelines.
- Authorize funds to vendors for BCO equipment repairs or loans.
- Complete Landstar Service Incident Reports (LSIR) for service-related issues.
- Respond to and resolve pickup, in-transit, delivery, logistics, and complaint issues involving agents, BCOs, and customers.
- Support the Accident Hotline and respond to requests for assistance.
- Assist with cargo discrepancies and claims, contacting after-hours on-call staff when needed.
- Assist BCOs with border-crossing and customs issues.
- Email permits, answer routing questions, and answer questions about state requirements and permits.
- Provide hazardous-materials spill assistance as needed.
- Authorize repairs or preventative maintenance for company trailers at shops.
- Authorize emergency tire purchases for BCOs.
- Support Managed Accounts as needed.
Benefits
- Affordable medical plans
- Employer 401(k) match
- Paid time off
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
