Transportation - Transportation Coordinator

Active Day•Taunton, MA

About The Position

The Transportation Coordinator trains and mentors drivers, develops and assigns transportation routes, and oversees fleet safety and related records and reports. The coordinator leads by example, maintains a positive and dependable approach, and helps keep members safe while supporting their health and happiness. The role includes driving assigned routes and stepping in to drive when needed, overseeing vehicle inspections and maintenance, responding to safety or mechanical issues, managing accident investigations and reporting, and supporting transportation billing and operational improvements.

Requirements

High school degree or equivalent.
At least 21 years of age.
Prior experience coaching, mentoring, and motivating others.
Valid driver’s license and applicable state- or vehicle-specific driver credentials.
Working knowledge of Microsoft Office (Outlook, Word, and Excel) and GPS/routing software.
Strong communication and interpersonal skills.
Ability to multitask and manage competing priorities.
Ability to work a flexible schedule.
Ability to push, pull, bend, turn, pivot, transfer, and lift up to 50 pounds, and routinely enter and exit a vehicle to assist members with boarding and exiting.
Ability to pass required physical exams, including a Department of Transportation (DOT) exam.
Successful background check, motor vehicle report, drug testing, and any other state-specific requirements.
Where applicable, CPR, First Aid, and Passenger Assisted Safety & Sensitivity (PASS) certifications are required; these will be facilitated as part of job training.

Nice To Haves

Prior experience in a transportation environment coaching, mentoring, and motivating others.
Prior experience working with seniors and/or adults with special needs.
Knowledge of the local geographic area.

Responsibilities

Conduct driver training and ensure drivers have the tools to follow standard operating procedures.
Coach and mentor drivers, and provide the Center Director or Transportation Manager with feedback about driver performance.
Develop efficient, scheduled routes and oversee safe, prompt transportation of members.
Drive assigned routes and drive when needed.
Oversee fleet operations, including daily vehicle inspections, maintenance and fueling schedules, wheelchair lifts and tie-down equipment, and vehicle cleanliness.
Respond to and resolve mechanical or safety concerns, repairs, and service needs.
Maintain current knowledge of state, federal, and regulatory laws and guidelines related to passenger transport.
Manage accident investigations and related reporting.
Ensure proper submission of Medicaid billing claims for transportation trips, if applicable.
Assist the Center Director and home office transportation team in identifying and implementing operational efficiencies to enhance the member experience.