Transportation - Transportation Coordinator

Active Day•Taunton, MA

22h

About The Position

Active Day is seeking a Transportation Coordinator to support its mission of providing personalized care to seniors and adults with special needs. The role helps create a safe, welcoming transportation experience for members and contributes to their health and happiness. The Transportation Coordinator trains, coaches, and mentors drivers; develops and assigns routes; may drive assigned routes or fill in as needed; and oversees fleet safety, maintenance, and related records. The coordinator also manages accident investigations and reporting, supports applicable transportation Medicaid billing, and works with center and home-office teams to improve operations and the member experience.

Requirements

High school degree or equivalent.
At least 21 years of age.
Prior experience coaching, mentoring, and motivating others.
Valid driver’s license and state- and vehicle-specific driver credentials.
Working knowledge of Microsoft Office, including Outlook, Word, and Excel, and GPS/routing software.
Strong communication and interpersonal skills.
Ability to multitask and manage competing priorities.
Ability to work a flexible schedule.
Ability to push, pull, bend, turn, pivot, transfer, and lift up to 50 pounds, and routinely enter and exit the vehicle to assist members with boarding and exiting.
Ability to pass required physical exams, including a Department of Transportation (DOT) exam.
Successful background check, motor vehicle report, drug testing, and any other state-specific requirements.
Where applicable, required CPR, First Aid, and Passenger Assisted Safety & Sensitivity (PASS) certifications; these will be facilitated as part of job training.

Nice To Haves

Prior coaching, mentoring, and motivating experience in a transportation environment.
Prior experience working with seniors and/or adults with special needs.
Knowledge of the local geographic area.

Responsibilities

Train drivers so they have the tools to follow standard operating procedures.
Coach and mentor drivers, and provide feedback about their performance to the Center Director or Transportation Manager.
Develop efficient scheduled routes and oversee the safe, timely transportation of members.
Drive assigned routes and step in to drive when needed.
Oversee the fleet, including daily vehicle inspections, maintenance and fueling schedules, wheelchair lifts, tie-down equipment, and vehicle cleanliness.
Respond to and resolve reports of mechanical or safety concerns, repairs, and service needs.
Maintain current knowledge of state, federal, and regulatory laws and guidelines related to passenger transport.
Manage accident investigations and related reporting.
Ensure proper submission of Medicaid billing claims for transportation trips, if applicable.
Assist the Center Director and home-office transportation team in identifying and implementing operational efficiencies to improve the member experience.