Coordinator, Transportation

Crowley Maritime Corporation•Jacksonville, FL

2d•Hybrid

About The Position

The Coordinator, Transportation coordinates and supports customer transportation business requirements by developing and managing relationships with carriers and customers to ensure requirements are met. The role works with shippers, consignees, vendors, agents, carriers, and the sales team to coordinate shipments, pricing, scheduling, documentation, tracking, and customer service. It also supports profitability, compliance, cost control, billing accuracy, and business growth across transportation lanes.

Requirements

One year or less of experience in truck dispatching, import/export transportation, customer service, negotiations, or other related experience.
High school diploma or equivalent required.
Proficiency with Microsoft Office products, including Excel, Outlook, and Word.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain effective working relationships and demonstrate effective customer service skills.
Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting deadlines.
Ability to identify complex problems, review related information, develop and evaluate options, and implement solutions.
Ability to perform accurately in a detail-oriented environment.
Ability to gather, interpret, report, and use data and other information concerning assigned activities.
Ability to function effectively with or as part of a team.
Skill in preparing clear and concise documents, including reports, procedures, correspondence, and other written materials.
Knowledge of the concepts, principles, and practices of import forwarding and customs brokerage in a domestic and/or international capacity.

Nice To Haves

Bachelor’s degree in business, transportation, or a related field.
Bilingual English/Spanish skills.

Responsibilities

Communicate with shippers, consignees, vendors, agents, and other parties to manage shipments effectively.
Negotiate and determine appropriate pricing based on volumes, service lanes, and potential business for carriers and customers.
Work directly with new and existing carriers to obtain pricing.
Certify pricing calculations for each client to meet profit goals.
Ensure compliance with applicable laws, regulations, and industry standards.
Collaborate with the sales team to establish procedures and identify opportunities to grow business lanes.
Monitor customer shipments and carrier quality and performance.
Develop and implement cost-control measures; maintain quoted-rate records; monitor profitability; resolve discrepancies; and ensure accurate customer billing and invoicing and timely carrier payments.
Organize documentation, clearances, shipping mode, delivery, tracking, and notifications.
Maintain a contact management system similar to a CRM to track established contacts.
Develop and solicit new accounts by telephone or email; generate price quotes; coordinate scheduling; enter orders; and negotiate rates with carriers.