Volunteer Transportation Operations Coordinator
About The Position
Lifespan is a mission-driven regional nonprofit dedicated to helping older adults navigate the challenges and opportunities of longer life. The Volunteer Transportation Operations Coordinator oversees Give-A-Lift (GAL), a collaborative transportation network of volunteer programs throughout Monroe County serving urban and suburban neighbors. The role focuses on operational excellence and serves as a point of contact for volunteer and program inquiries, volunteer orientation and training, and program reporting. The position seeks an entrepreneurial, detail-oriented person with customer service or volunteer experience and effective time-management skills. This full-time position is 37.5 hours per week, with an hourly rate of up to $23.00. The coordinator works with volunteers, GAL locations, agency teams, and the GAL Growth Manager, and accepts and seeks guidance from the Director for Regional Mobility Management. Travel around the county for outreach and attendance at evening and weekend events as needed are required.
Requirements
- BA or BS degree, or equivalent experience.
- Two years of experience in customer service, volunteerism, recruitment, and/or marketing.
- Excellent presentation, verbal, and written communication skills.
- Computer proficiency, including the Microsoft suite.
- Ability to adapt to new technology platforms.
- Strong organizational skills.
- Ability to manage multiple projects at the same time.
- Valid New York State driver's license.
- Ability to travel around the county for outreach.
- Availability to attend evening and weekend events as needed.
- Ability to work in multicultural situations.
Responsibilities
- Develop and implement volunteer training and orientation.
- Screen, train, orient, and assign volunteers.
- Manage volunteer placement.
- Facilitate the Volunteer Transportation Consortium.
- Maintain volunteer files, data, and timesheets.
- Work with AmeriCorps Senior Volunteer and TRAC services.
- Partner with the GAL Growth Manager to develop and implement a volunteer recruitment plan, including outreach presentations.
- Participate in the agency volunteer management committee and maintain current knowledge of volunteer-management best practices.
- Provide daily support to GAL locations and volunteers.
- Contribute to producing shared policies across the GAL consortium.
- Maintain volunteer records, including following up on auto- and insurance-related issues.
- Execute GAL volunteer recognition activities.
- Produce the quarterly GAL Gazette.
- Participate in developing GAL Volunteer Leadership training needs.
- Serve as the department expert in Better Impact and Assisted Rides.
- Maintain the GAL Library of location/stations.
- Produce reports as required.
- Participate as a member of the inter-agency team, in departmental and agency staff meetings, and in training, including cultural competency and corporate compliance.
- Accept and seek guidance and supervision from the Director for Regional Mobility Management.
- Perform other duties as assigned by the supervisor.
Benefits
- Vacation: 21 days for employees working 37.5 hours.
- Sick leave: 10 days for employees working 37.5 hours.
- Personal time: 3 days for employees working 37.5 hours.
- 11 holidays for employees working 37.5 hours.
- Medical insurance with three options.
- Dental insurance with two options.
- Vision insurance with two options.
- Flexible Spending Account.
- Health Savings Account with company contribution.
- 403(b) Retirement Program.
