Volunteer Coordinator

Big Bend Hospice•Tallahassee, FL

4d•Onsite

About The Position

The Retail Volunteer Liaison coordinates and oversees volunteer services for Big Bend Health’s retail operations. Working with the Director of Volunteer Programs and the Director of Retail Operations, this role develops, implements, and improves volunteer engagement strategies to strengthen the current retail volunteer model and support planned retail expansion. It is the primary connection among retail volunteers, Store Managers, and the Volunteer Services Department, supporting consistent communication, effective coordination, and a positive volunteer experience across retail locations. The position recruits and onboards volunteers and supports their engagement, retention, scheduling, training, and ongoing communication. It identifies ways to improve participation, strengthen relationships, and align volunteer resources with retail operations. The role also maintains volunteer records and program documentation, coordinates training and policies, monitors program performance, and recommends improvements to support current and potential future retail locations.

Requirements

Strong interpersonal, communication, and relationship-building skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities and follow through on assigned responsibilities.
Demonstrated initiative, problem-solving ability, and resourcefulness.
Ability to communicate expectations, address concerns, and navigate challenging conversations professionally.
Proficiency with Microsoft Office, email, and electronic recordkeeping systems.
Ability to work collaboratively with staff, volunteers, and community partners.

Nice To Haves

Experience in volunteer management, volunteer coordination, nonprofit operations, retail, or community engagement.
Familiarity with volunteer management software and scheduling systems.
Experience with recruitment, onboarding, training, and volunteer retention initiatives.
Knowledge of process improvement, documentation, and standard operating procedures.

Responsibilities

Build positive relationships with retail volunteers through regular communication, outreach, and engagement; assess satisfaction and address barriers to participation or retention.
Conduct volunteer interviews, surveys, and follow-up conversations; contact volunteers who have reduced or stopped participating to understand their experiences and explore re-engagement.
Partner with Store Managers to address volunteer concerns and create a welcoming, inclusive, and supportive environment.
Develop volunteer appreciation, recognition, engagement, and communication initiatives.
Develop recruitment strategies and outreach activities to attract volunteers for current and future retail locations.
Work with Store Managers to identify volunteer staffing needs by location, shift, and role; establish recruitment, participation, and retention goals with Volunteer and Retail leaders.
Maintain a recruitment pipeline and community referral relationships, and monitor volunteer availability, participation, capacity, and scheduling gaps.
Coordinate day-to-day retail volunteer activities in accordance with Volunteer Services policies and organizational guidelines.
Assist with volunteer application processing, screening, onboarding, orientation, scheduling, shift changes, and coverage communications.
Maintain accurate volunteer records, track and report hours and participation, and follow up on evaluations, competencies, and required documentation.
Coordinate volunteer placements and assignments with Store Managers, matching volunteer interests, abilities, and availability with operational needs; assist with volunteer transitions and separations.
Maintain compliance with volunteer requirements, background screening, training standards, recordkeeping, and confidentiality requirements.
Review volunteer policies, procedures, workflows, and training materials; recommend updates and develop role-specific training, standard operating procedures, and reference resources.
Coordinate with Store Managers to identify training gaps and ensure volunteers are prepared for their assignments; keep training materials current and aligned with policies, retail procedures, and safety expectations.
Maintain centralized electronic folders for volunteer records, training materials, policies, and program documentation.
Identify process improvements and develop consistent tools and processes that can be replicated as retail locations expand.
Assist in developing and implementing performance indicators to evaluate the retail volunteer program.
Serve as the primary coordinator among retail volunteers, retail staff, and Volunteer Services; communicate with Store Managers about staffing, engagement, concerns, and program needs.
Attend designated staff meetings, volunteer meetings, and organizational gatherings; facilitate communications about opportunities, store updates, policy changes, training, initiatives, and recognition.
Escalate volunteer concerns, performance issues, safety incidents, operational challenges, and compliance issues through appropriate channels.
Establish baseline measures of participation, engagement, retention, and staffing by retail location; analyze Volgistics data with Store Managers to assess workforce capacity, availability, and utilization.
Monitor recruitment, retention, participation, volunteer hours, and shift coverage; prepare routine program performance reports and identify trends and improvement opportunities.
Gather and evaluate volunteer feedback, assess the effectiveness of program initiatives, and recommend or implement improvements based on feedback, operational needs, and outcomes.
Provide periodic program updates and recommendations to the Director of Volunteer Programs and Director of Retail Operations regarding performance, resource needs, and growth opportunities.