Volunteer Coordinator

Gentiva Hospice•Rural Retreat, VA

3h•$15 - $18

About The Position

The Volunteer Coordinator joins Gentiva Hospice’s care team to recruit, train, supervise, and support volunteers who provide services to patients and families. The coordinator advocates for volunteers and ensures the volunteer program aligns with federal hospice regulations and community needs. This is a safety-sensitive position.

Requirements

CPR certification.
Valid driver’s license, reliable transportation, and current auto insurance.
Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families.
Ability to build rapport with volunteers, staff, and community partners.
Strong organizational and record-keeping abilities.
Excellent verbal and written communication skills.
Proficiency in public speaking and group facilitation.
Flexible, empathetic, and capable of working independently and collaboratively.
Competence with Microsoft Office and other basic office equipment.

Nice To Haves

Bachelor’s degree, or at least four years of related experience.
Previous experience in healthcare, hospice, or volunteer administration.

Responsibilities

Supervise all volunteer activity within the designated service area.
Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
Assess patient and family needs for volunteer services and coordinate appropriate placements.
Recruit, train, and retain Administrative, Direct Care, Vigil, and Bereavement volunteers.
Facilitate volunteer orientation and annual training requirements.
Ensure completion of health screening requirements, such as TB tests and health questionnaires.
Serve as a liaison between volunteers and staff to promote strong communication.
Represent the volunteer program at interdisciplinary team meetings and in the community.
Maintain accurate and up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
Participate in the hospice’s quality assessment and performance improvement activities.
Support volunteers with regular communication and mentoring.
Serve as a backup volunteer when needed.
Assist with reviewing and updating volunteer policies and procedures.

Benefits

Medical, dental, and vision insurance.
Wellness programs and resources.
401(k) with company match.
Paid time off and seven paid holidays.
FMLA, ADA, and other federally and state-required leaves.
Short-term and long-term disability coverage.
Health Savings Account contribution.
Mileage reimbursement or fleet vehicle program.
Cell phone reimbursement for eligible roles.
Short-term incentive for eligible roles.
Tuition reimbursement and education support.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Telemedicine, diabetes management, and joint and spine concierge care.
Free continuing education units (CEUs).
Company-paid life and long-term disability insurance.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.