Volunteer Coordinator

Cb•Boston, MA

6d•Onsite

About The Position

The Esplanade Association (EA) is seeking a Volunteer Coordinator to oversee its individual and group volunteer programs and steward in-kind and revenue-generating volunteer participation. Working closely with Visitor Services and Horticulture, the coordinator organizes, markets, and staffs volunteer activities throughout the year, while building relationships that encourage continued support for the Charles River Esplanade. The role manages the Volunteer Ambassador program, including recruitment, applications, training, scheduling, communications, daily volunteer support, and program evaluation. It also oversees group volunteer events, coordinates projects around seasonal park needs, leads major community service events, maintains group contacts and volunteer supplies, and promotes further participation in EA programs. With direction from the department head, the coordinator develops and maintains the annual volunteer program budget, benchmarks corporate group rates, manages invoices and overdue donation payments, and contributes to revenue strategies. In partnership with Marketing staff, the coordinator creates marketing materials, maintains volunteer webpages, researches prospective groups, documents volunteer activities, and reports program impact through annual metrics. The position also supports visitor services at the park and Charlesbank Campus information desk, assists visitors and volunteers, supports public outreach and fundraising activities, and helps develop new volunteer initiatives. Work is primarily outdoors and indoors across seasons, averages 40 hours per week, and includes periodic evening, weekend, and holiday commitments. The schedule is currently Monday through Friday, 9 a.m. to 5 p.m.; when the Esplanade Smith Family Pavilion and Charlesbank Campus opens, it is expected to shift to Tuesday through Saturday, 8 a.m. to 4 p.m., with periodic variation based on program needs.

Requirements

Bachelor’s degree in nonprofit management, social work, human resources, education, or a related field; additional experience may substitute for the degree requirement.
One to two years of experience in volunteer and/or visitor services, or equivalent public-facing experience.
Demonstrated ability, or clearly demonstrated capacity, to work effectively with volunteers.
Valid Massachusetts driver’s license in good standing at appointment and throughout employment.
Ability to work outdoors in all types of weather and bend, stoop, reach, lift, and carry up to 50 pounds as necessary.
Exceptional organizational and problem-solving skills, with strong attention to detail and follow-through.
Experience handling and prioritizing multiple responsibilities simultaneously.
Commitment to courteous and professional interactions with diverse colleagues and park users.
Fluency with Microsoft Office suite and related programs.
Availability to support some volunteer work on periodic nights, weekends, and some holidays.

Nice To Haves

Multilingual fluency.
Passion for parks, recreation, and open space is strongly encouraged.

Responsibilities

Manage the Volunteer Ambassador program, including applications, training, learning and social opportunities, daily support, performance standards, communications, scheduling, recruitment, and program improvement.
Support daily volunteer work at the Charlesbank Campus information desk and at programs and events.
Oversee group volunteer events, averaging two per week, and coordinate event schedules, projects, dates, times, and group sizes.
Lead major community park service events, including the annual Charles River Cleanup with the Department of Conservation and Recreation’s Park Serve Day.
Maintain corporate and nonprofit group volunteer contacts and share contacts with department leadership and the Development team to support relationship-building.
Collaborate across departments to select group projects based on seasonal park needs.
Maintain an inventory of volunteer tools, equipment, and safety supplies.
Promote further participation in and support for EA programs and projects.
Create and maintain the annual volunteer program budget with direction from the department head, including input on revenue goals and expense limits.
Benchmark corporate group rates, develop revenue strategies, manage invoicing, and secure owed or past-due donation payments.
Work with Marketing staff to draft marketing materials and maintain volunteer webpages, with special emphasis on the annual launch of activities.
Research prospective corporate volunteer groups for online outreach, photograph groups, calculate volunteer impacts, enhance acknowledgements where possible, and translate annual data into year-over-year impact metrics.
Support a positive visitor experience through conversations, wayfinding assistance, and responses to inquiries in the park and at the Charlesbank Campus information desk.
Help volunteers carry out visitor-support tasks and develop familiarity with campus and park programs and events.
Provide secondary support to Visitor Services colleagues, especially for volunteer duties and public outreach.
Develop creative ideas and pilot new volunteer-support initiatives.
Support periodic EA-focused fundraising events and activities.
Perform other duties as directed or needed.

Benefits

401(k) retirement plan (403(b))
Dental insurance
Employee discounts
Health insurance, with EA paying 80% of the monthly premium
Health savings account with a $2,000 EA contribution for employees enrolled in the EA health plan
Commuter benefits with pre-tax deductions up to $300 per month
15 vacation days, 12 sick days, and 2 personal days per year; vacation increases to 17 days after two years of service
11 holidays, including five specified holidays off and six floating holidays depending on holidays worked
Paid professional development opportunities
Training and development
Opportunity for advancement
Free uniforms
Transparent compensation benchmarks and professional development and promotion paths