Volunteer Coordinator

ESPLANADE ASSOCIATION • Boston, MA

23h • $50,000 - $60,000

About The Position

The Esplanade Association seeks a Volunteer Coordinator to oversee its individual and group volunteer programs and steward in-kind and revenue-generating volunteer participation. The role works closely with the Visitor Services and Horticulture departments to organize, market, and staff year-round volunteer activities, while building relationships that encourage continued support for the Charles River Esplanade.

The position devotes approximately 90% of its time to the volunteer program and 10% to Visitor Services support. It is full-time and exempt, with an average 40-hour workweek. The schedule is currently Monday through Friday, 9 a.m. to 5 p.m.; when the Esplanade Smith Family Pavilion and Charlesbank Campus opens, the schedule is expected to shift to Tuesday through Saturday, 8 a.m. to 4 p.m. Hours and days may vary based on program needs, including periodic evenings, weekends, holidays, and early mornings. Work takes place indoors and outdoors across seasons.

The annual salary range is $50,000–$60,000, commensurate with experience and demonstrated skills. Applicants are subject to a Criminal Offender Record Information check.

Requirements

• Bachelor’s degree in nonprofit management, social work, human resources, education, or a related field; additional experience may substitute for the degree.
• One to two years of experience in volunteer and/or visitor services, or equivalent public-facing experience.
• Demonstrated ability or capacity to work effectively with volunteers.
• Valid Massachusetts driver’s license in good standing at appointment and throughout employment.
• Ability to work outdoors in all types of weather and to bend, stoop, reach, lift, and carry up to 50 pounds as needed.
• Exceptional organizational and problem-solving skills, with strong attention to detail and follow-through.
• Experience handling and prioritizing multiple responsibilities simultaneously.
• Commitment to courteous and professional interactions with diverse colleagues and park users.
• Fluency with Microsoft Office and related programs.
• Availability to support periodic volunteer work at night, on weekends, and on some holidays.
• Ability to work in indoor and outdoor settings across seasons.

Nice To Haves

• Multilingual fluency.
• Passion for parks, recreation, and open space.

Responsibilities

• Oversee the Volunteer Ambassador program, including applications, training, learning and social opportunities, schedules, updates, relationship stewardship, performance standards, recruitment, and program improvement.
• Support daily volunteer work at the Charlesbank Campus information desk and at programs and events.
• Plan and oversee group volunteer events, averaging two per week, and communicate schedules, projects, and group sizes accurately.
• Lead major community park service events, including the annual Charles River Cleanup held with the Department of Conservation and Recreation’s Park Serve Day for Earth Day.
• Maintain corporate and nonprofit group volunteer contacts and share them with department leadership and Development to cultivate relationships.
• Work across departments to select group projects that meet seasonal park needs.
• Maintain an inventory of volunteer tools, equipment, and safety supplies.
• Promote further participation in and support for the Esplanade Association’s programs and projects.
• Create and maintain the annual volunteer program budget with direction from the department head, including input on revenue goals and expense limits.
• Benchmark corporate group rates, develop strategies to grow revenue, manage invoicing, and collect owed or past-due donation payments.
• Draft marketing materials and maintain volunteer webpages with Marketing staff, especially for the annual launch of activities.
• Research prospective corporate volunteer groups for online outreach.
• Photograph volunteer groups, calculate volunteer impacts, enhance contribution acknowledgements where possible, and translate annual data into year-over-year impact metrics.
• Support a strong visitor experience through conversations, wayfinding, and responding to inquiries in the park and at the Charlesbank Campus information desk; support volunteers performing these tasks.
• Learn about programs and events on the Charlesbank Campus and in the park, and provide secondary support to Visitor Services colleagues, particularly for volunteer duties and public outreach.
• Develop creative ideas and pilot new volunteer-support initiatives.
• Support periodic Esplanade Association fundraising events and activities.
• Perform other duties as directed or needed.

Benefits

• 15 vacation days, 12 sick days, and 2 personal days per year; after two years of service, vacation increases to 17 days.
• 11 holidays, with specified holidays off and six designated as floating holidays depending on the holiday worked.
• Health and dental insurance, with the Esplanade Association paying 80% of the monthly premium.
• Health savings account with a $2,000 Esplanade Association contribution for employees enrolled in its health plan.
• 403(b) retirement plan.
• Commuter benefits through pre-tax deductions up to $300 per month.
• Paid professional development opportunities.
• Transparent benchmarks and paths for professional development and promotion.
• Competitive salary and regular performance and compensation reviews.
• Employee discounts.
• Free uniforms.
• Training and development.
• Opportunity for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level