Volunteer Coordinator

SouthernCare • Muncie, IN

11d

About The Position

The Volunteer Coordinator joins the hospice care team to recruit, train, supervise, and support volunteers who provide services to patients and families. The coordinator advocates for volunteers, oversees program activity within the designated service area, and helps ensure the volunteer program aligns with federal hospice regulations and community needs. This role collaborates with patients, families, volunteers, staff, community partners, and the interdisciplinary team. It is a safety-sensitive position.

Requirements

• CPR certification.
• Valid driver’s license, reliable transportation, and current auto insurance.
• Deep understanding of hospice philosophy and the emotional needs of terminally ill patients and their families.
• Ability to build rapport with volunteers, staff, and community partners.
• Strong organizational and record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency in public speaking and group facilitation.
• Flexibility, empathy, and ability to work independently and collaboratively.
• Competence with Microsoft Office and basic office equipment.

Nice To Haves

• Bachelor’s degree or at least four years of related experience.
• Previous experience in healthcare, hospice, or volunteer administration.

Responsibilities

• Supervise volunteer activity within the designated service area.
• Maintain compliance with the Medicare Hospice Conditions of Participation 5% volunteer requirement.
• Assess patient and family needs for volunteer services and coordinate appropriate placements.
• Recruit, train, and retain administrative, direct care, vigil, and bereavement volunteers.
• Facilitate volunteer orientation and annual training requirements.
• Ensure completion of health screening requirements, such as TB tests and health questionnaires.
• Serve as a liaison between volunteers and staff to promote communication.
• Represent the volunteer program at interdisciplinary team meetings and in the community.
• Maintain accurate, up-to-date volunteer records, including visit documentation, evaluations, and monthly statistics.
• Participate in hospice quality assessment and performance improvement activities.
• Support volunteers through regular communication and mentoring.
• Serve as a backup volunteer when needed.
• Assist with reviewing and updating volunteer policies and procedures.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Paid time off and seven paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
• Education support and tuition assistance for full-time associates.
• Free continuing education units (CEUs) for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed