Volunteer Coordinator

DonorsChoose•New York, NY

8d•Onsite

About The Position

The Volunteer Coordinator supports key aspects of DonorsChoose’s NYC-based Gratitude volunteer program. Donors who give above a specified threshold may opt to receive physical thank-you notes from students. These notes are mailed to the New York City office and reviewed by local in-person volunteers. The coordinator helps ensure volunteers feel supported and student thank-yous are reviewed promptly so donors receive their notes as quickly as possible. The role represents gratitude operations and fosters an inclusive, productive, and welcoming in-person volunteer environment. It involves preparing workspaces and programming, coordinating daily operations, supporting volunteer onboarding and community-building, and contributing to broader team initiatives and special projects. The position is based in person at the midtown Manhattan office and requires 40 hours per week, Monday through Friday, with some evening and peak-season weekend availability.

Requirements

One to two years of full-time work experience.
Available to work in person at the midtown Manhattan office 40 hours per week, Monday through Friday.
Available to work from 12 p.m. to 8 p.m. one to two times per week.
Available to work on weekends once or twice per month during peak season, September through February.
Able to lift approximately 25 pounds multiple times per day.
Adapt quickly to changing priorities, stay composed under pressure, and help find solutions as team needs change.
Be organized, thorough, self-sufficient, attentive to detail, and comfortable with repetitive, intricate tasks and following instructions carefully.
Build authentic relationships and collaborate effectively with others, both online and in person.
Use good judgment in situations not covered by guidelines, considering the effect on donor experience.
Communicate effectively in writing and verbally.
Be comfortable with technology and able to learn new programs and tools quickly.
Be mission-motivated and passionate about educational equity and equal access to educational opportunities.
Have hands-on experience working with volunteers or have volunteered.

Responsibilities

Represent gratitude operations by fostering an inclusive and productive in-person volunteer environment.
Prepare for daily programming by organizing volunteer stations and workspaces.
Support daily volunteer operations, including scheduling, sorting and managing mail deliveries, answering volunteer questions, coordinating supplies, and ensuring accurate data entry.
Curate special student thank-you deliverables for the organization’s most impactful partners.
Review student thank-yous escalated by volunteers for further staff review.
Connect with teachers and donors about thank-yous that require additional attention.
Welcome new volunteers; respond to applications and schedule and run regular volunteer orientation sessions.
Cultivate a fun, friendly, and productive volunteer environment that keeps volunteers excited and motivated to support the mission.
Build relationships and a sense of community among volunteers, helping them feel integral to the DonorsChoose team.
Collaborate on strategic initiatives and projects supporting the team and the larger organization.
Support special projects, such as calling teachers in specific geographic areas to share relevant funding opportunities and encourage them to post classroom projects.