Transportation Coordinator

Beacon Mobility•Fitchburg, MA

11d

About The Position

Transportation Coordinators communicate route information to drivers and ensure they have the resources needed for their tours of duty. They log calls, retrieve information from appropriate departments to answer questions, and supervise field units’ routes to prioritize and organize schedules. The position supervises 30–60 drivers and monitors and develops efficient routes across several regions based on individual client needs. The role also involves driving routes, observing and supporting drivers, providing emergency coverage for absent drivers, maintaining customer relationships, and keeping organized records for monthly billing counts. The schedule is Monday through Friday, with eight scheduled hours within the 5:30 a.m. to 6:00 p.m. timeframe. The role requires a flexible schedule, including early morning shifts, and work in a small, busy office environment. Pay is $25 per hour. Beacon Mobility is an equal opportunity employer committed to diversity and inclusion. It prohibits discrimination and harassment based on protected characteristics and makes hiring decisions based on qualifications, merit, and business needs.

Requirements

Prior supervisory experience.
Self-motivated, shows initiative, and has a strong work ethic.
Excellent customer service skills, attention to detail, and problem-solving ability.
Ability to learn the programs, clients, and employees well enough to determine appropriate assignments.
Enjoys working with children.
Good technology skills, including experience with Microsoft Office (Excel, Word, SharePoint, Outlook), Google Chrome, and Android tablets.
Maintain a safe driving record and a valid driver’s license.
Ability to work comfortably in a small, busy office environment.
Ability to sit, stand, stretch, reach, lift, and walk during an 8-hour shift.
Flexible and adaptable with changing assignments.

Responsibilities

Supervise and advise 30–60 drivers and monitors.
Develop and implement efficient routes across several regions, considering individual client needs.
Assign drivers based on knowledge and sound judgment regarding employee skills and performance.
Receive, record, retrieve, and deliver messages accurately, clearly, and pleasantly.
Solve operational problems while maintaining cordial, professional relationships with guardians, clients, program staff, customer staff, and Company employees.
Maintain and reinforce compliance with Company policies through dispatch and direct observation.
Develop driver skills through discussion and example; support good performance and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
Spend time driving routes to learn routes, clients, drivers, programs, and facilities; observe and supervise drivers in action and provide emergency backup for absent drivers.
Build and maintain positive relationships with supervised employees and understand and address their challenges.
Develop and maintain professional rapport with customers, including programs, guardians, special-needs clients of all ages, and customer contacts at contracted organizations.
Maintain detailed, organized records to accurately perform monthly billing counts.
Respond to coverage needs as required.