Transportation Coordinator

Beacon Mobility•Gardner, MA

12d

About The Position

NRT Bus, Inc. is hiring a Transportation Coordinator to supervise and advise 30–60 drivers and monitors. The role develops and implements efficient routes across several regions, taking individual client needs into account, and assigns drivers based on their skills and performance. The coordinator handles operational communications and problems while maintaining professional relationships with guardians, clients, program staff, customer staff, and Company employees. The position reinforces Company policies through dispatch and direct observation, helps drivers develop their skills, supports good performance, and recommends reassignment or discipline when standards are not met. The coordinator spends time driving routes, learning the clients and programs, observing drivers, and providing emergency coverage for absent drivers. The role also maintains organized records for accurate monthly billing counts and develops rapport with customers, including programs, guardians, special-needs clients of all ages, and organizational contacts. The schedule is Monday through Friday, with eight scheduled hours within the 5:30 a.m. to 6:00 p.m. timeframe and flexibility for early morning shifts. The listed pay rate is $25 per hour. NRT Bus provides home-to-school transportation in Eastern Massachusetts, Central Massachusetts, and Southern New Hampshire.

Requirements

Prior supervisory experience.
Self-motivated, shows initiative, and has a strong work ethic.
Excellent customer service skills, attention to detail, and problem-solving ability.
Ability to learn the programs, clients, and employees sufficiently to determine appropriate assignments.
Enjoys working with children.
Good technology skills, including experience with Microsoft Office (Excel, Word, SharePoint, and Outlook), Google Chrome, and Android tablets.
Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
Ability to work comfortably in a small, busy office environment.
Ability to sit, stand, stretch, reach, lift, and walk during an eight-hour shift.
Flexible and adaptable with changing assignments.
Availability for a flexible schedule, including early morning shifts.

Responsibilities

Supervise and advise 30–60 drivers and monitors.
Develop and implement efficient routes across several regions, taking individual client needs into account.
Assign driver duties based on knowledge of employee skills and performance.
Receive, record, retrieve, and deliver messages accurately, clearly, and pleasantly.
Solve operational problems while maintaining cordial, professional relationships with guardians, clients, program staff, customer staff, and Company employees.
Maintain and reinforce compliance with Company policies through dispatch and direct observation.
Develop driver skills through discussion and example.
Encourage good performance through positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
Drive routes to learn the routes, clients, drivers, programs, and facilities; observe and supervise drivers in action; and provide emergency backup for absent drivers.
Build and maintain positive relationships with supervised employees and understand and address their challenges.
Maintain professional rapport with customers, including programs, guardians, special-needs clients of all ages, and contacts at contracted organizations.
Maintain detailed, organized records to accurately perform monthly billing counts.
Maintain a safe driving record and driver’s license and respond to coverage needs as required.