Transportation Coordinator

Beacon Mobility•Braintree, MA

12d

About The Position

Transportation Coordinators communicate route information to drivers and ensure they have the resources needed to succeed during their tours of duty. They log calls, answer questions by retrieving information from the appropriate departments, and supervise field units’ routes to prioritize and organize schedules. The role includes overseeing drivers and monitors, coordinating routes and assignments, maintaining customer and employee relationships, supporting compliance and performance, providing driving coverage when needed, and keeping organized records for monthly billing. The position is full-time, pays $25 per hour, and includes an evening/weekend rotation.

Requirements

Supervisor experience.
Self-motivation, initiative, and a strong work ethic.
Excellent customer service skills, attention to detail, and a problem-solving orientation.
Ability to learn programs, clients, and employees sufficiently to determine appropriate assignments.
Enjoy working with children.
Good technology skills, including experience with Microsoft Office (Excel, Word, SharePoint, and Outlook), Google Chrome, and Android tablets.
Must maintain a safe driving record and a driver’s license.
Ability to work comfortably in a small, busy office environment.
Flexibility and adaptability with changing assignments.

Nice To Haves

Understanding of routing and a good sense of the area.
Dispatching or customer service experience.

Responsibilities

Supervise and advise 30–60 drivers and monitors.
Develop and implement efficient routes across several regions while considering individual client needs.
Assign drivers using sound judgment about employee skills and performance.
Receive, record, retrieve, and deliver messages accurately, clearly, and pleasantly; solve operational problems while maintaining professional relationships with guardians, clients, program staff, customer staff, and company employees.
Maintain and reinforce compliance with company policies through dispatch and direct observation, and develop driver skills through discussion and example.
Encourage good performance through positive support and recommend reassignment or appropriate discipline for non-compliance with company rules or standards.
Spend sufficient time driving to learn routes, clients, drivers, programs, and facilities; observe and supervise drivers in the field; provide emergency backup for absent drivers.
Build and maintain positive relationships with supervised employees and understand and address their challenges.
Develop and maintain professional rapport with customers, including programs, guardians, special-needs clients of all ages, and customer contacts at contracted organizations.
Maintain detailed, organized records to accurately perform monthly billing counts.
Respond to coverage needs as required.