Operations Support Coordinator

Specialty Powders LLC•China, TX

About The Position

The Operations Support Coordinator provides administrative and operational support to ensure the efficient execution of business processes. The role serves as a liaison between internal departments, customers, vendors, and operational teams by coordinating activities, maintaining accurate records, resolving issues, and supporting continuous improvement initiatives. The coordinator supports daily operations, customer and supplier communications, order and shipment processing, reporting, inventory management, logistics, and supply chain activities. The role also assists with process improvement and provides backup support for other operational and customer service functions as needed.

Requirements

High school diploma or GED required.
At least 2 years of experience in operations, customer service, logistics, supply chain, or administrative support.
Strong organizational and time-management skills.
Excellent written and verbal communication skills.
Advanced proficiency in Microsoft Office, particularly Excel, Outlook, and Teams.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong analytical and problem-solving abilities.
High attention to detail and accuracy.
Ability to work independently and collaboratively across departments.
Customer-focused mindset with strong interpersonal skills.

Nice To Haves

Associate's or Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
Experience working with ERP systems, transportation management systems, or order management platforms.
Railcar, transportation, or logistics coordination experience.
Billing and invoice dispute resolution experience.
Inventory control and shipment tracking experience.
Vendor and customer relationship management experience.
KPI reporting and operational analysis experience.

Responsibilities

Coordinate daily operational activities to support business objectives and customer requirements.
Monitor, track, and maintain operational data, reports, and documentation.
Process and manage customer orders, shipments, invoices, and related transactions.
Communicate with customers, suppliers, carriers, and internal departments regarding schedules, inventory, and service issues.
Investigate and resolve operational discrepancies, billing questions, and shipment exceptions.
Prepare regular reports and analyze operational performance metrics.
Maintain accurate records in enterprise systems, databases, and spreadsheets.
Support inventory management, logistics coordination, and supply chain activities.
Assist with process improvement initiatives to increase efficiency and service levels.
Coordinate meetings, prepare documentation, and follow up on action items.
Ensure compliance with company policies, safety standards, and regulatory requirements.
Provide backup support for other operational and customer service functions as needed.