Operations Support Coordinator

DIGGING & RIGGING INC•Morgantown, WV

About The Position

The Operations Support Coordinator provides support across rigging operations, customer service, sales, dispatch, and permitting. The role helps coordinate daily work, communicate with customers and internal teams, prepare and track permits, support sales activities, and assist with rigging tasks as needed. It requires strong organization, attention to detail, clear communication, and the ability to manage multiple priorities in a fast-paced environment. The coordinator may assist with field and rigging duties depending on assigned responsibilities and applicable training. The role also includes maintaining accurate project and customer records, following up on approvals and other work prerequisites, supporting office administration, and helping improve coordination and operational efficiency. The employee must follow company policies and safety procedures, maintain confidentiality, and pass required background check and drug screening.

Requirements

High school diploma or equivalent required.
Strong customer service and communication skills, including professional written and verbal communication.
Excellent organizational skills and attention to detail.
Ability to coordinate multiple tasks, schedules, and deadlines and manage changing priorities.
Ability to communicate professionally with customers, sales staff, field crews, and management.
Strong problem-solving skills.
Ability to prepare, review, and maintain accurate records, documents, and permits.
Comfort using Microsoft Office applications, email, and scheduling or business software; proficiency with Outlook, Word, and Excel.
Ability to learn and follow permit requirements, customer procedures, and company processes.
Ability to work independently while contributing effectively to a team.
Commitment to safety, reliability, teamwork, and a professional approach to work.
Must be reliable and punctual and able to perform effectively in a team environment.
Must follow company safety procedures and pass required background check and drug screening.

Nice To Haves

Additional education or relevant training.
Experience in customer service, office administration, dispatch, sales support, permitting, or a related role.
Experience in the rigging, crane, construction, or industrial services industry.
Knowledge of scheduling, dispatch coordination, and job documentation.
Rigging experience or relevant safety training; required training and qualifications depend on assigned field duties.

Responsibilities

Conduct business professionally and respectfully in accordance with company policies, procedures, and the Compact of Respect.
Assist with rigging duties and operational tasks as assigned, following company safety procedures and applicable training requirements.
Respond to customer inquiries, relay project information, and direct requests to appropriate team members.
Assist sales staff with estimates, proposals, customer follow-up, and job-related documentation.
Coordinate dispatch schedules and communicate job details, timing, and changes to field personnel and internal departments.
Prepare, submit, track, and maintain project permits and related documentation.
Gather and verify customer details, site information, schedules, and project requirements.
Coordinate information among customers, sales, dispatch, field crews, and management to support project execution.
Maintain accurate records, files, schedules, and customer or project information.
Follow up on outstanding information, approvals, permits, and other items needed to prepare for scheduled work.
Assist with scheduling changes and promptly communicate updates to affected parties.
Help ensure required job paperwork and supporting documents are complete and available to appropriate personnel.
Support general office and administrative tasks as needed.
Identify opportunities to improve coordination, communication, and efficiency across daily operations.
Maintain confidentiality and handle customer and company information professionally.
Perform other duties and special projects as assigned.